Moving emails with attachments

Question

After moving any emails with an attachment to a user created folder the attachment can no longer be opened unless I move it back to the Inbox. Example, if an email in the inbox is moved a folder called MyPrivateEmails, when trying to open the attachment an error msg appear "Error downloading content". When I move it back to the inbox it can open again, Seems to only happen with custom user created folders. If I move an email to a "system" folder like SentItems or Drafts or Junk the attachment opens fine. We are using Office 365 with Exchange.

Answer 1

Hello Inema.

The user just reported the issue last week, not sure how long its been a problem but it happens on more than one client.

We are using Exchange

Only happens on New Outlook desktop client, when we switch back to Classic older version its ok.

Our outlook Version is shown here.....

When Trying to view or download the attachment after its been moved to a folder other than "Sent, Drafts, Inbox etc" we get this error. We are using the drag and drop method to move the item, also tried the "Move" menu option and it had the same results.

regards,

Kerry

Answer 2

Hi Inema,

The two users switched to new outlook because they were getting startup errors on the classic version. Outlook would hang and sometimes abruptly crash. Switching to New outlook for some users fixed the issue. Yes please keep me updated on the fix.

Kerry

Answer 3

Greetings Kerry,

I hope you are doing well!

My sincerest apologies for the inconvenience this might be causing you. Recently we have received a number of requests on this, and the team is currently looking in the situation. As a workaround you may consider switching back to classic Outlook toggling out of the new Outlook for Windows preview. Therefore, I will update this thread as soon as I get more detail information about the query and fix.

Also, if you have the organization admin permission, you can also raise a service request to report this symptom to our online channel through the O365 admin center. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support. I will also revert back when I get more info on this. Your patience and cooperation are much appreciated. Have a nice day!

Best regards,

Inema |Community Moderator

Answer 4

Dear Kerry,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

As per your mentioned description about "Moving emails with attachments"To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I please know when this issue started to occur?
• May I please confirm that you get same situation in all New Outlook, Classic Outlook and Outlook on Web ( https://outlook.office.com)? If you are using New Outlook for Windows kindly try to revert back to classic Outlook for checking if you face same situation Toggling out of the new Outlook for Windows preview - Microsoft Support
• May I please know the account type are you using? Is it POP, IMAP or Exchange account?
• Would you mind to kindly provide the screenshot of the outlook version are you using? What version of Outlook do I have? - Microsoft Support
• May I please know how you are moving emails? Would you mind providing the entire screenshots of your situation and error you are experiencing via private message for the privacy of your data? I would like to make some more consultations on this issue from my end as well. For data security reasons, please provide some above requested information in private message. Here is the steps for private message: Click on Account manager-->my profile-->View private message. (See below screenshot)

We look forward to your response. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated. Have a nice day!

Best regards,

Inema |Community Moderator

Answer 5

Just tested your actions and I have no issues

Exchange, custom folders, New OL