issues w/ @aol.com and @yahoo.com

Question

we can receive email traffic from @aol.com and @yahoo.com email addresses

when we return emails, we get this message hours, sometimes days later:

Delivery has failed to these recipients or groups:

known issue? any solution?

thanks in advance

Answer 1

We have the same issue

@aol

@yahoo

and now with some @gmail

They are being bounced back

Answer 2

Hello Bill Carroll1,

Good day! Thank you for posting to Microsoft Community.

I understand that you have an issue with sending emails to yahoo and aol email addresses. My apologies for the inconvenience caused. On further checks, it looks like we have received a number of requests on this, and the team is currently looking in the situation.

Also, as an organization admin, you can raise a service request to report this symptom to our online channel through the O365 admin center if you have the permissions. If not, you can inform your admin to raise the service request to the online team. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

I will also revert once I have more info on this.

Your patience, understanding and cooperation are much appreciated.

Best Regards,

Ashraf.

Answer 3

Hello Bill,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we need sometime to do further research on this. Will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community