Authenticator App asking to input code from Authenticator App when logging in.

Question

I've seen this question a couple times here but I really don't understand what the solution is or why it is set up this way.

I am part of an organization and they are asking me to log into the authenticator app in order to log into my other accounts.

When I try logging into that account, it prompts me to take a code and input it into the authenticator app. I can't do that because i am at that moment in the authenticator app. How would anyone be able to log in with this system? Am i supposed to ask my administrators to take off my 2 factor authentication every time my phone gets replaced?

Anyone have any tips?

Answer 1

Dear Boyan,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "Authenticator App asking to input code from Authenticator App when logging in".  My sincerest apologies for the inconvenience this might be causing you. Kindly check this article about Common questions about the Microsoft Authenticator app - Microsoft Support if it can provide any suitable information about your mentioned concern. In the meantime, I would like to share some information with you, since we have dedicated support team for Microsoft Authenticator related query. So, we would recommend you to kindly post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently. We believe they would conduct in-depth research on the problem you encountered and provide you with more professional assistance.

Furthermore, kindly note this is very sensitive and should not be discussed here in a public forum which is accessible to all Microsoft customers. We value your organization’s security and privacy; hence we suggest you to kindly contact your IT or company Admin to reset password or disable Multifactor authentication for you or disable security default. Set up multifactor authentication for users - Microsoft 365 admin | Microsoft Learn

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Inema | Microsoft Community Moderator

Answer 2

Dear Boyan Kukov,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ashraf | Microsoft Community Moderator