GMAIL drafts & sent items in Outlook 2010 data file - how do I change this?

Larrens 11 Reputation points
2021-07-06T13:20:55.467+00:00

Hi
I set up my mother’s GMAIL email account in Outlook 2010. In short, the only thing I want Outlook 2010 for is GMAIL, nothing else. (I don’t need the other default data file)

Outlook 2010 is working fine for send / receive etc., however for some reason if she starts typing an email then exits, the draft is not saved under the GMAIL folder hierarchy, but under the Outlook Data File (which is not used for anything as I only have the GMAIL account). Some sent items are also in the Outlook Data File and not the GMAIL sent items.

Its frustrating as she gets confused and can’t find things.

How do I change the draft and sent location back to GMAIL, and only GMAIL?

Ideally I would like to delete the Outlook Data File as I don’t need it, but its selected as default. I am also unable to change the default to GMAIL.

Any idea how to resolve this?

Thanks

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,875 questions
0 comments No comments
{count} vote

2 answers

Sort by: Most helpful
  1. ChristyZhang-MSFT 20,726 Reputation points Microsoft Vendor
    2021-07-07T08:13:51.56+00:00

    Hi @Larrens ,

    Since the support for Office 2010 ended on October 13, 2020, and there will be no extensions and extended security updates, you can still use your office programs. For your better user experience, it is recommended that you use a newer version of office. For more information, please refer to: End of support for Office 2010.

    What's the type of your account?(POP/IMAP/Exchange)

    As I know, if you configure an account in a profile, there is only one data file. Are there several data files in your current profile(File>Account settings>Account settings>Data file tab)? If possible, please provide a screenshot for our better research.(In order to prevent the disclosure of your privacy, please hide your personal information in the screenshot.)

    If you do have multiple data files, please try the following troubleshooting steps:

    1. Back up the mail in the other data files to your Gmail account by copying those emails and pasting them into the Gmail folder;
    2. Log in to Gmail web page and check whether the email is backed up successfully;
    3. Delete unnecessary tags in the webpage mailbox;
    4. Create a new profile(Control Panel>Mail>Show profiles…>Add…>type a name for your profile);
    5. Reconfigure your Gmail account in the new profile;
    6. Check if there're redundant data files;
    7. Test to save the draft and send the message and check that the location of the message is correct.

    Hope to help you! If your issue has any updates, please feel free to post back.


    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.

  2. Larrens 11 Reputation points
    2021-07-07T12:12:57.223+00:00

    112460-layout-li.jpg112554-data-files.jpg

    1 person found this answer helpful.