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Error while opening shared mailbox via OWA

Anonymous
2024-05-17T09:15:31+00:00

Dear Community,

our users are getting this error message, while trying to open a specific shared mailbox via OWA > open another mailbox...

Error Message:

UTC Date: 2024-05-17T08:43:48.221Z Client Id: 4736F26ED2A44058A7EFD9D2D882405B Session Id: 128dc59e-5fae-4deb-b1a0-36c6b54f4c13 Client Version: 20240510004.18 BootResult: configuration Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined err: Microsoft.Exchange.Data.Storage.AccountDisabledException esrc: StartupData et: ServerError estack: Error: 500 at Object.s [as createStatusErrorMessage] (https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.454f25d5.js:1:117060) at https://res.cdn.office.net/owamail/hashed-v1/scripts/owa.mailindex.454f25d5.js:1:129379 st: 500 ehk: X-OWA-Error efe: AM4PR05CA0029, ZR0P278CA0190 ebe: AM0P193MB0289 emsg: ErrorAccountDisabled

I already checked the permissions. All users have full access permissions for this shared mailbox. All users are licensed via Office 365 E3 License and OWA is enabled.

I even tested two Browsers (Chrome and Edge) on different computers with different users > error message shows up on every computer. I even cleared cache and everything but nothing changed.

Thanks in advance for your help :) Tell me if you need more information and I'll try to provide :)

Outlook | Web | Outlook.com | Email

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  1. Anonymous
    2024-05-21T15:44:05+00:00

    Thank you very much Diane for your reply. I'll look further into it and post my question in the new Q&A forum :)

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  2. Anonymous
    2024-05-17T13:36:01+00:00

    Hi, I'm Diane and I'm happy to help you today.

    OWA is enabled on the shared mailbox, correct?

    Did it used to work or is this a new shared mailbox?

    If its a new mailbox, wait at least 2 hours and see if it works.

    If it's an existing mailbox, disable OWA on it, wait at least 15 min then enable it. https://learn.microsoft.com/exchange/recipients-in-exchange-online/manage-user-mailboxes/enable-or-disable-outlook-web-app?WT.mc_id=M365-MVP-6934

    Please note, this Community primarily provides consumer support and your question is focused on an enterprise product, the new Q&A forums are better suited for these questions.

    https://learn.microsoft.com/en-us/answers/

    Unfortunately, moderators are unable to move messages to that forum, so you'll need to repost it.

    Let me know how it goes, I'm here to help you further if needed.

    -- Diane

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