emails sent within word do not appears in sent folder

CPA Néstor Kercadó 1 Reputation point
2021-07-07T22:07:57.247+00:00

When I send an email within word, or excel or PowerPoint, it does not appear in outlook sent folder. If I send the same file as attachment, it works perfectly. In both cases the recipients received the email. I am using office 365.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. CPA Néstor Kercadó 1 Reputation point
    2021-07-07T22:27:49.327+00:00

    it works perfectly in my other two laptops

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  2. ChristyZhang-MSFT 21,591 Reputation points Microsoft Vendor
    2021-07-08T08:37:01.303+00:00

    Hi @CPA Néstor Kercadó ,

    What's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version and set outlook client as your default mail client.
    And how do you send email in word, Excel or PowerPoint? If possible, please try to sharing the steps of your operation with me for further research.

    As far as I know, usually we can email a document from Microsoft office by sending an attachment or in the file body. Based on my test through these two ways, the emails can be displayed in the sent folder of my outlook365(version 2106(Build 14131.20278 Click-to-Run)). Please search in your current client to check whether these messages have been moved to other folders due to some factors.

    If the email is not in your mailbox, considering that everything is normal on other laptops clients, do you configure the same account on other clients? It is recommended that you check whether your current client is different from other clients, such as client version, some special settings, etc.

    If you are sure that your current client is no different from the client on your laptop, the problem may be related to your current client itself. Considering the impact of some add ins, it is suggested that you could try to create a new profile(control panel>mail>show profile>new) and add the account for testing to check if there are some differences.

    Hope the above help! If the above is not your case, please provide more information about your issue.


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  3. CPA Néstor Kercadó 1 Reputation point
    2021-07-08T13:38:09.77+00:00

    it was resolved by creating a new profile in outlook.