Microsoft outlook and microsoft authenticator loop

Question

Hello all,

While getting my new phone, I transferred everything from my old phone to my new one. But I forgot to log out my authenticator and resetted my phone because I thought I was finished with everything. Now on my new phone, I want to log-in on my e-mail, but it needs a code from my authenticator. But when I want to log-in on my authenticator it also needs a code. Now I am in a loop.
Nothing I tried has worked, new password, sending a code to sms, everyhing will send my to my authenticator where I can't log-in as well.

Hopefully someone has found an answer to this.

Best regards,

Mark

Answer 1

Dear Mark Schut

Thank you for posting in the Microsoft Community.

I understand your situation and needs. But since there is no separate support for Microsoft Authenticator in the Microsoft community. You can refer this link to ask questions or learn more about Microsoft Authenticator. Thank you for your understanding and support.

Microsoft Authenticator - Microsoft Q&A

Do you know your password? If so, you will need to pass your password before logging into your account. Select I can't use the authenticator right now when asked to verify the authenticator.

The system will ask you to log in by other authentication methods, and if you pass, you can log in successfully. If you are unable to authenticate by other means, you can choose between Show More Authentication Methods and I don't have any of these authentication methods

The system will ask you to add a new verification method and enter a thirty-day restriction period. After the thirty days have passed, you can update your account's secure authentication method and use it as normal, you can refer to this link for more information.

What does “Security info change is still pending” mean? - Microsoft Support

If you don't know your password and can't access the security verification information tied to your account. You can try to recover your account via the recovery form.

You need to use a newly registered Microsoft account or an available Microsoft account to restore your account by filling out the form.

You can find the recovery form button at the following link.

Help with the Microsoft account recovery form - Microsoft Support

You can also contact Microsoft Online Technical Support by clicking on the link below. They will provide more real-time help, guiding you through filling out recovery forms and help with your account.

Contact - Microsoft Support

• In the "We're here for you" box below, enter “MSA”, click Get Help, and then click Sign to contact Support.
• In this section, you will need to register for a personal Microsoft account. Note: You can only register with a personal MSA, a corporate account will not display correctly. If you are unable to connect to this account, you can use another account or create a new account to run.
• Under "Products and Services", select "Other Products", select "Manage Account Security" as the category and click Confirm.
• You can access the chat window by selecting " Chat with a Support agent in your Web Browser". Note: Please contact during local business hours.

I hope that my reply will be helpful to you.

Best Regards,

Simon.W - MSFT | Microsoft Community Support Specialist