Remote desktop conection

Question

Hello

Please can you assist, I am having an issue connecting to the Azure VM using remote desktop from all my client machines. I keep getting an error, "an internal error has occurred".

I tried the solutions on the link below. It has allowed for some connection, but most of the time I get the error.

https://learn.microsoft.com/en-us/answers/questions/300054/remote-desktop-connection-an-internal-error-has-oc.html

I also tied running the RDPSetting Run Command and that fails as well.

I also redeployed the VM, but nothing.

Answer 1

Hello @Zakaria Khan ,

Thanks for your query.

1.Did you open Port 3389 in NSG on Azure VM?
Cannot connect remotely to a VM because RDP port is not enabled in NSG : https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-nsg-problem

2.Please also check if the following post helps: https://learn.microsoft.com/en-us/answers/questions/360403/rdp-stopped-after-update-must-reboot-server-repeat.html?childToView=362272
The solution is to change the IP address of RDP server, and of course the client you are using.
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/change-listening-port

Best regards,
Leila

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Answer 2

Hello @Zakaria Khan ,

How are things going there on this issue?
Please let me know if you would like further assistance.