Why does Outlook queue outgoing emails

Question

I have moved from the old Outlook to the New Outlook. When I have written an email, it does not send. Instead it goes to my outbox and is shown as 'queued' for some time before it sent - even when the email is very short and there are no other emails waiting to go.

Answer 1

Dear Erica Tinsley

Thanks for using Microsoft products and posting in the community.

Sorry for your question.

For the situation you described, it may be caused by interference with the Edge browser because the new Outlook is based on the Edge browser. You can try cleaning the IE cache, and the Edge cache.

View and delete your browsing history in Internet Explorer - Microsoft Support

View and delete browser history in Microsoft Edge - Microsoft Support

Disclaimer: Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favorites, to ensure you do not lose data.  

Alternatively you can also try to delete your account in the new Outlook and re-add your account to the test.

If none of these solutions work, you can also switch back to the classic version of Outlook.

I hope the above information can help you.

Looking forward to your reply.

Best wishes

Clark | Microsoft Community Support Specialist

Answer 2

I have the same issue, one email was sent almost twenty-four hours after I originally sent it even though in my 'sent items,' it shows the original time of my sent email but the receiver didn't receive it until today. No, switching back to the old outlook doesn't work for me. I have cleared the cache and whatnot about fifty times since yesterday. This new outlook seems to have regressed to about twenty years ago. The above solution just doesn't work, I think Microsoft needs to either come up with better functions or give solutions that work.

Answer 3

Any update on this issue

Answer 4

I had this issue but did a test email to myself, and it both sent and remained in the Outbox as "Queued." However, when i clicked the Sync button in the ribbon of the Outbook, all of the Queued emails disappeared. It seems that you must manually sync to make the Outbox accurately reflect the status quo. So dumb. BTW I have yet to find a "sync all" button in New Outlook......

Answer 5

I strongly suspect Microsoft are making it just that bit more difficult to use other email accounts other than Outlook just so you get the 'Jimmy Britts' & just go all Microsoft. Why would you remove functions such as selecting junk mail, receiving annoying advert mail & not being able to customise how your Outlook looks & there are others, if you give a toss about your customers.