ACS: Can not purchase number

brian-hutchison 6 Reputation points
2021-07-12T21:31:36.747+00:00

HI

I tried to purchase my first number on ACS it gives me error after placing order

Order failed.
Unexpected error while purchasing phone numbers.

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Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Grmacjon-MSFT 14,361 Reputation points
    2021-07-13T20:10:57.987+00:00

    Hi @brian-hutchison ,

    Thanks for the question! Are you trying to purchase more than one phone number? Is your subscription US-based?

    Phone number availability is currently restricted to paid Azure subscriptions that have a billing address in the United States and Communication Services resources that have a US data location. Phone numbers cannot be acquired on trial accounts or using Azure free credits. For more information, visit the subscription eligibility section of this document.

    For high-volume orders or in the event that your desired phone number is unavailable, complete this form and email it to acstnrequest@microsoft.com with a subject line beginning with "ACS Number Request:".

    Please let us know if you have further questions.

    Thanks,
    Grace


  2. Jan Shafer 1 Reputation point
    2022-08-23T14:17:19.72+00:00

    Hi @Grmacjon-MSFT I have the same issue. couple weeks ago I was able to submit order but now placing order is failing with error: Unexpected error while purchasing phone numbers.

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