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Account recovery

Anonymous
2025-05-12T08:42:09+00:00

Hi, my other account has been blocked due to me entering my password too many times. I’m signed into it on my old phone but I have forgot the password so I cannot sign into it on my new phone.

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  1. Anonymous
    2025-05-12T09:21:43+00:00

    Dear Toyin Brown (STU52645), Good day! Thank you for posting to Microsoft Community. We are happy to help you.For narrowing down the issue scope, may I know what account type you are using?

    If you are using a personal account(Microsoft account), you can refer the following document to resolve the issue:
    Reset a forgotten Microsoft account password - Microsoft Support

    If you are using work or school account, you can refer the following document to resolve the issue:
    Reset passwords - Microsoft 365 admin | Microsoft Learn
    Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.Thank you for choosing Microsoft Community!

    Best regards,

    Trish - MSFT | Microsoft Community Support Specialist

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