remote management error ios

Aleksandr Nadjoza 1 Reputation point

Have flw problem:

While going throught remote management authentication on the company device after full reset of iphone, inserting creds and going throuth MS authenticator app have flw error:

The configuration for your Iphone could not be downloaded from .... (company name)
The operation couldn't be completed.
(BYCloudConfigRetrieveProfileFromWebErrorDomain error - 5.)

Anyone can help how to solve this?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Lynford 5 Reputation points

    Found the cause and solution to a similar issue through Enrollment Failures in Intune Admin Center, though I had a "-1". This might help identify what yours might be. Solution below


    User's image


    You can check the Enrollment Failures inside Microsoft Intune Admin Centre --> Devices --> Device Onboarding - Enrollment --> Monitor - Enrollment Failures.

    • Search for the user you are trying to sign in as.
    • It will show you the list of attempts made.
    • Clicking a result will display the details and reccomended steps to fix it. User's image

    In our -1 case, we had to to renew our Apple MDM push certificate:

    Hope this helps ~

    1 person found this answer helpful.
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  2. Marilee Turscak-MSFT 33,621 Reputation points Microsoft Employee

    A few things to try to resolve this error:

    • Please check your network connectivity.
    • Verify if the MDM server is reachable from another device in the same network.
    • Verify that there aren't any forwarding rules or DNS routing that could be affecting this
      • Make sure there aren't any Device Enrollment Restrictions. It can be set to "blocked" for iOS within Intune. Make sure the iOS devices are enabled.
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  3. Alexandru Grapa 0 Reputation points

    Did anyone manage to solve this?

    Can't find a resolution anywhere and I just ran into the same error.

    0 comments No comments

  4. Christopher Guglielmo 0 Reputation points

    Same issue. Many others have this issue but no answers from Microsoft…

    0 comments No comments

  5. Fabian Wehnert 0 Reputation points

    Same issue today. Any news?

    0 comments No comments