remote management error ios

Aleksandr Nadjoza 1 Reputation point

Have flw problem:

While going throught remote management authentication on the company device after full reset of iphone, inserting creds and going throuth MS authenticator app have flw error:

The configuration for your Iphone could not be downloaded from .... (company name)
The operation couldn't be completed.
(BYCloudConfigRetrieveProfileFromWebErrorDomain error - 5.)

Anyone can help how to solve this?

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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3 answers

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  1. Marilee Turscak-MSFT 22,311 Reputation points Microsoft Employee

    A few things to try to resolve this error:

    • Please check your network connectivity.
    • Verify if the MDM server is reachable from another device in the same network.
    • Verify that there aren't any forwarding rules or DNS routing that could be affecting this
      • Make sure there aren't any Device Enrollment Restrictions. It can be set to "blocked" for iOS within Intune. Make sure the iOS devices are enabled.
  2. Alexandru Grapa 0 Reputation points

    Did anyone manage to solve this?

    Can't find a resolution anywhere and I just ran into the same error.

  3. Christopher Guglielmo 0 Reputation points

    Same issue. Many others have this issue but no answers from Microsoft…