question

AleksandrNadjoza-0218 avatar image
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AleksandrNadjoza-0218 asked RoryPowell-9127 commented

remote management error ios

Have flw problem:

While going throught remote management authentication on the company device after full reset of iphone, inserting creds and going throuth MS authenticator app have flw error:

The configuration for your Iphone could not be downloaded from .... (company name)
The operation couldn't be completed.
(BYCloudConfigRetrieveProfileFromWebErrorDomain error - 5.)

Anyone can help how to solve this?

azure-active-directory
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Hi AleksandrNadjoza-0218

Did you manage to solve your issue? I have exactly the same error for ios devices!

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Did you ever get a resolution to this? We are seeing this error in our environment now as well.
205272-img-5170.jpg


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img-5170.jpg (2.2 MiB)

1 Answer

MarileeTurscak-MSFT avatar image
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MarileeTurscak-MSFT answered

A few things to try to resolve this error:

  • Please check your network connectivity.

  • Verify if the MDM server is reachable from another device in the same network.

  • Verify that there aren't any forwarding rules or DNS routing that could be affecting this

  • Make sure there aren't any Device Enrollment Restrictions. It can be set to "blocked" for iOS within Intune. Make sure the iOS devices are enabled.

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