remote management error ios

Question

Have flw problem:

While going throught remote management authentication on the company device after full reset of iphone, inserting creds and going throuth MS authenticator app have flw error:

The configuration for your Iphone could not be downloaded from .... (company name)
The operation couldn't be completed.
(BYCloudConfigRetrieveProfileFromWebErrorDomain error - 5.)

Anyone can help how to solve this?

Answer 1

Found the cause and solution to a similar issue through Enrollment Failures in Intune Admin Center, though I had a "-1". This might help identify what yours might be. Solution below

Error:

Solution:

You can check the Enrollment Failures inside Microsoft Intune Admin Centre --> Devices --> Device Onboarding - Enrollment --> Monitor - Enrollment Failures.

• Search for the user you are trying to sign in as.
• It will show you the list of attempts made.
• Clicking a result will display the details and reccomended steps to fix it.

In our -1 case, we had to to renew our Apple MDM push certificate:

https://learn.microsoft.com/en-us/mem/intune/enrollment/apple-mdm-push-certificate-get

Hope this helps ~

Answer 2

A few things to try to resolve this error:

• Please check your network connectivity.
• Verify if the MDM server is reachable from another device in the same network.
• Verify that there aren't any forwarding rules or DNS routing that could be affecting this
  • Make sure there aren't any Device Enrollment Restrictions. It can be set to "blocked" for iOS within Intune. Make sure the iOS devices are enabled.

Answer 3

Did anyone manage to solve this?

Can't find a resolution anywhere and I just ran into the same error.

Answer 4

Same issue. Many others have this issue but no answers from Microsoft…

Answer 5

Same issue today. Any news?