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How do I file a complaint against a Support Engineer / Team?

00846624 16 Reputation points
2021-07-15T06:16:27.82+00:00

I have a Support case that was mismanaged (or not managed at all) and now they are refusing to even close the case. How can I report this and file an official complaint? I've wasted several weeks on this case with not even a single step in the right direction and I would like to file an official complaint.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Pavel yannara Mirochnitchenko 12,411 Reputation points MVP
    2021-07-15T17:41:41.283+00:00

    Do you have MS premium support agreement? THen you have a TAM person with whom you should talk and file the complaint via him. If you are talking about free Azure support ticket opened via Azure portal, I guess it is by best efford then. This really depends on your deal with MS.

  2. Jason Sandys 31,196 Reputation points Microsoft Employee
    2021-07-15T21:01:39.81+00:00

    Have you attempted to escalate?

    What is the support case number?

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