Unspecified error when trying to activate microsoft office 2010

Question

My microsoft word 2010 professsional plus just decided to no longer verify the product license. I spoke to someone using the online chat feature who told me to uninstall and reinstall. I did this and it won't let me activate my product by internet or phone. If I try to activate by internet it says that there is an unspecified error please try again later. If I try by phone I don't get the ID needed to put in to the automated system. I then rang the number given to me by the online chat guy for tech support. They say I either have to get an answer on here or pay £46 for someone to help me! I have already paid for the product and it has been installed on this computer for 6 months! I am based in the UK.

Any help would be most appreciated.

 Kate

Answer 1

If it was previously activated, you should be able to get the "product ID" from the File > Help pane. It is at the bottom of the column of info on the far right side of the pane.

Since you are having internet activation problems, phone activation is your only resort.

Here are some other ways of starting the phone activation process:

Phone Activation Process in Photos Win XP-7 Office 2003-2010

http://support.microsoft.com/kb/950929

NOTE: you can find links to the specific activation instruction for Office or Windows in hyperlinks at the bottom of the article

Do a phone activation. Do not enter anything, wait a LONT time, until the phone system offers you the option to talk to a live “service” rep. Explain the problem to them. You are transferring the installation from a “dead” computer, or you are getting an invalid product key and would like to know the exact reason

Microsoft Activation Centers Worldwide Telephone Numbers

http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

Manually invoke Activation applet to get phone number

·         Click Start, or invoke Run dialog using <WIN > +< R>

·         in the Run Box type slui.exe 4   (you need to include the “4” to get to the right spot)

·         Select the appropriate location for an activation centre near you and call them. Except on weekends.

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Activation and Registration info, phone numbers and links

http://support.microsoft.com/kb/326851

·         Telephone activation might take longer than activation through the Internet. You should be at your computer when you call, and you should have your software Product Key available.

1.     In the Activation Wizard, select the country/region where you reside and where you plan to use the product .

The wizard provides one or more telephone numbers appropriate for your selection. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.

2.     Call the Activation Center .

The customer service representative asks you for your installation ID (displayed on your screen) and other relevant information. After your installation ID is verified, you receive a confirmation ID.

3.     In the Activation Wizard, type the confirmation ID in the spaces provided at the bottom of the screen, and then press ENTER .

Notes

·         Telephone activation is not available for Trial and Subscription versions.

Use Activation Wizard to get the “Installation ID” required by Phone and Chat Help lines

do the activation method below:

·         Open Word application.

·         Click on the round Office button in the upper left corner of the screen.

·         Select "Word Options" at the bottom of the menu.

·         Select "Resources" from the left menu.

·         Click "Activate" on the right side

·         Select "I want to activate the software over the Internet" and click "Next". This will usually complete successfully and activate the software.

·         If you were unable to automatically activate over the Internet, you may select "I want to activate the software by telephone" and click "Next."

The Microsoft Activation Wizard will show you three steps:

Step 1:  Select your location

Step 2:  Installation ID (This will be required by the chat/phone support team from you for activation. Please provide it to them immediately)

Step 3:  Confirmation ID (This will be provided by the support to you that you need to enter from boxes A to H to proceed with the activation. You may click on Next after entering the ID to complete the activation.

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Fixing Product Activation problems

*http://news.office-watch.com/t/n.aspx?a=1382*

What can you do if Office product activation is refused?

If phone activation fails you can ask the same person for help though most likely it’s a mix-up with the activation code.

If you don’t get an activation code, Microsoft staff should explain why authorization can’t be given. If they can’t, then ask to speak to a supervisor. Try to find out exactly what the problem is and ask about further appeals process.

Do you know under what program you got Office Pro Plus. It is not normally sold to the general public.

There are 2 ways for a company to buy Pro Plus for you. Since you are a student, one way is for them to get it through the "University" discount program.  MS would provide support for that.

The other way I can think of is through the "HUP", Home Use Program. But, on second thought, you are not an employee so you wouldn't qualify.

PS: MS online support "service" <heavy sarcasm> reps are notoriously lazy. They constantly tell people they don't qualify for support, or send them here help instead of doing their jobs.

Answer 2

Is there any chance you can get some hands on help from the company that setup your computer?

Answer 3

OK, take a close look at the sticker with the product key. On mine, the license code is in the bottom right corner. What you hope to see is "FPP".  If you have a different 3 letter code, let us know what it is.  With a FPP code there is no way that any pinhead at MS can claim you don't rate support.

If you have the FPP code, call MS for support again, using the contacts I gave in my first reply. If they give you a hard time, ask to speak to a supervisor.

The error code you are getting is rather generic, check through these search results and try some of the solutions:

http://answers.microsoft.com/en-us/Search/Search?SearchTerm=8007000D&CurrentScope.ForumName=Windows&CurrentScope.Filter=&askingquestion=false

Answer 4

They preinstalled it on my computer and sent me the disks as well which had the product key on the back. The product key is valid and has been accepted.

When i try to activate by phone it does not even come up with a phone number to ring! I put in UK as location and it does nothing.