question

StevenGarno-1907 avatar image
12 Votes"
StevenGarno-1907 asked KathyReid-9668 answered

Teams for linux bluetooth headset mic not working

I am running Elementary OS 5.1 (Hera) - Ubuntu 18.04.3 LTS and Teams seems to work ok so far, except with my bluetooth headset. It routes the audio to the headset fine, but the microphone always is from my laptop not from the headset. It also seems a bit unstable...sometimes it works on my headset and sometimes Teams locks up and crashes.

Any help would be greatly appreciated. Here is my card info:

 name: 
     driver: 
     owner module: 27
     properties:
         device.description = "PLT_Legend"
         device.string = "0C:E0:E4:11:E0:80"
         device.api = "bluez"
         device.class = "sound"
         device.bus = "bluetooth"
         device.form_factor = "headset"
         bluez.path = "/org/bluez/hci0/dev_0C_E0_E4_11_E0_80"
         bluez.class = "0x240404"
         bluez.alias = "PLT_Legend"
         device.icon_name = "audio-headset-bluetooth"
         device.intended_roles = "phone"
     profiles:
         headset_head_unit: Headset Head Unit (HSP/HFP) (priority 30, available: unknown)
         a2dp_sink: High Fidelity Playback (A2DP Sink) (priority 40, available: unknown)
         off: Off (priority 0, available: yes)
     active profile: 
     sinks:
         bluez_sink.0C_E0_E4_11_E0_80.headset_head_unit/#2: PLT_Legend
     sources:
         bluez_sink.0C_E0_E4_11_E0_80.headset_head_unit.monitor/#3: Monitor of PLT_Legend
         bluez_source.0C_E0_E4_11_E0_80.headset_head_unit/#4: PLT_Legend
     ports:
         headset-output: Headset (priority 0, latency offset 0 usec, available: unknown)
             properties:
                    
         headset-input: Headset (priority 0, latency offset 0 usec, available: unknown)
             properties:
office-teams-linux-itpro
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered

Do you try the other brand Bluetooth headsets? Does anybody else have the same problem? Maybe you could create a support request from https://admin.microsoft.com so the engineer team can troubleshoot and assist you in resolving this issue.

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TURGUTKALFAOGLU-2851 avatar image
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TURGUTKALFAOGLU-2851 answered OllilaTomi-5266 edited

In my case, the microphone of the laptop works for all other apps, including Teams Test Call which works fine.. But once I enter a meeting, no microphone, no sound output!

NO amount of fiddling with Sound Settings of teams helps.

The device is an Acer Nitro 5.. the OS is Fedora 31 with all updates applied..
Again, NO other app has problems with the microphone or the speakers..
I tried running teams as root but still the same issue..

I tried plugging in a USB webcam with a microphone. .same problem. no output, no input from Teams.

· 1
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same, in Test Call, in headset I only hear "ringing", all other audio IO goes to laptop internal speaker and mic.

In the device settings it does show both speaker and mic connected to this headset, and used
pavucontrol(1) to set bluetooth profile as HSP/HFP

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RaccaFernando-0576 avatar image
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RaccaFernando-0576 answered ThalesMaia-2313 published

I have the same issue with the latest version, i reported this as feedback through the app.

The bluetooth headsets (Sony WH-1000XM3 ) are not recognized, but they work perfectly fine using the webapp with Chrome.

Anyone able to resolve this?
Using latest version of the app at time of writing and Ubuntu 20.04

· 2
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Did it get fixed for you?

I have the same issue. Same headphones and same OS.

1 Vote 1 ·

Same here. Any suggestion?

0 Votes 0 ·
Teddy-8196 avatar image
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Teddy-8196 answered Teddy-8196 edited

I'm experiencing the same issue.

Using the linux app, output audio is routed to the headset but the mic does not work.

Tested with a Bose On-Ear Wireless headset. Works fine on the webapp with Chrome.

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PankajKumar-2452 avatar image
0 Votes"
PankajKumar-2452 answered

Same issue here.
The microphone used is always laptop's internal Microsoft even if I attach any Bluetooth speaker or headphones or earphones.

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JorgeOrtega-9641 avatar image
0 Votes"
JorgeOrtega-9641 answered JorgeOrtega-9641 edited

Same problem here Ubuntu 18, PowerLocus P2 Headset, tried all types of combinations with Bluetooth Manager.

bluetoothctl: 5.48

[NEW] Controller F8:59:71:A6:F1:84 laptop [default]
[NEW] Device EE:41:76:25:DC:83 PowerLocus P2
Agent registered

hci0: Type: Primary Bus: USB
BD Address: F8:59:71:A6:F1:84 ACL MTU: 1021:4 SCO MTU: 96:6
UP RUNNING
RX bytes:367493 acl:45 sco:0 events:51824 errors:0
TX bytes:30955215 acl:50275 sco:0 commands:1541 errors:0
Features: 0xff 0xfe 0x0f 0xfe 0xdb 0xff 0x7b 0x87
Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
Link policy: RSWITCH HOLD SNIFF
Link mode: SLAVE ACCEPT
Name: 'laptop'
Class: 0x1c010c
Service Classes: Rendering, Capturing, Object Transfer
Device Class: Computer, Laptop
HCI Version: 4.2 (0x8) Revision: 0x100
LMP Version: 4.2 (0x8) Subversion: 0x100
Manufacturer: Intel Corp. (2)


Device EE:41:76:25:DC:83 (public)
Name: PowerLocus P2
Alias: PowerLocus P2
Class: 0x00340404
Icon: audio-card
Paired: yes
Trusted: yes
Blocked: no
Connected: yes
LegacyPairing: no
UUID: Serial Port (00001101-0000-1000-8000-00805f9b34fb)
UUID: Audio Sink (0000110b-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control Target (0000110c-0000-1000-8000-00805f9b34fb)
UUID: A/V Remote Control (0000110e-0000-1000-8000-00805f9b34fb)
UUID: Handsfree (0000111e-0000-1000-8000-00805f9b34fb)
UUID: PnP Information (00001200-0000-1000-8000-00805f9b34fb)
Modalias: bluetooth:v05D6p000Ad0240

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GauravShah-9936 avatar image
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GauravShah-9936 answered GauravShah-9936 published

If is used Browser then my Bluetooth headphone are connected to team but when I use Desktop app for Ubuntu 18.08 then it is having issue. If I'm using Skype then there is no issue for the app. I'm using Patronics headphone

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Marcos-7859 avatar image
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Marcos-7859 answered

I had a similar issue using ubuntu 18.04, I had no sound when calling, other people could listen to me but I couldn't, the solution was to turn on audio for the application labeled as skype (several of them)

Ubuntu preferences > Sound > Applications (tab) and enable all skype controls

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EnriqueFernndezBlanco-1437 avatar image
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EnriqueFernndezBlanco-1437 answered

The same problem with any Bluetooth device and Teams, which recognize them at first but never works if you test them. On the other hand, headset works flawlessly all over the remaining aplications on my desktop. Has anyone found a solution?

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edent avatar image
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edent answered

I have a partial solution. Switch to HSP/HFP (HeadSet Protocol / Hands Free Protocol). When I start Teams for Linux, it automatically switches my Bluetooth headset to HFP. People can hear me from my headset mic, and I get (low quality) audio through Bluetooth.

If I forcibly set Ubuntu to High Fidelity / A2DP then I get high quality audio output - but absolutely no input. Neither my internal laptop mic, USB mic, or Bluetooth mic works.

So if you can switch to headset mode, rather than headphone mode, it might work.

Every other conference call service works fine. It's only MS Teams which has these issues.

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