Open XML Conversion failed

Question

I'm receiving the following error in the Open XML Converter Log -> 'Conversion failed'.

I'm attempting to convert a Word 2007 file that used to convert until recently.

In the crash report I am seeing the following error noted right off:

Identifier:      wordcvtr

Version:         ??? (???)

Code Type:       PPC (Translated)

Parent Process:  Open XML Converter [341]

Date/Time:       2012-01-13 10:52:11.250 -0800

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000178

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   wordcvtr                          0xb80d5849 0xb8000000 + 874569

1   wordcvtr                          0xb80c0037 0xb8000000 + 786487

2   wordcvtr                          0xb80dd8e8 0xb8000000 + 907496

3   wordcvtr                          0xb8145397 spin_lock_wrapper + 1791

4   wordcvtr                          0xb801ceb7 0xb8000000 + 118455

Is there some place else I should log this problem ?

Answer 1

When you say that the file used to convert until recently, are you saying that the Word 2007 file is completely unchanged since you last converted it successfully?

If you feel able to post your document somewhere where we can get at it I can try to convert it for you.

Answer 2

Bugs can be reported using the Help menu's Send Feedback option.

It's looking more and more like you've encountered a corrupt font of some sort. Use Font Book Application (it's in your Applications folder) to validate your fonts.