Synchronous Scrolling

Question

I have been attempting to use the Synchronous Scrolling feature on two new pcs.  I can bring up two documents and use the side by side feature, yet when I click and the Synchronous Scrolling, nothing happens.  The Synchronous Scrolling is not greyed out, but I get no response from clicking the button.  Is there a known problem or is there something I am doing incorrect?  Any input would be greatly appreciated.

Answer 1

My Synchronous Scrolling works, as shown in this screen print:

Here a few ideas you might try to get your Synchronous Scrolling to work:

[1]  Try clicking the Synchronous Scrolling button two times.  Sometimes for me, as I experimented with Synchronous Scrolling, in my Word 2013 installation, it required me to click the Synchronous Scrolling button two times (I suppose that maybe the first click got the focus on the window, and the second click pressed the Synchronous Scrolling button).

[2]  Check to see if your PC is set up for Dual Monitors, but you only have one monitor attached to your computer.  In that case, I suppose it is possible for one of the two Word windows to be thrown over to your second monitor (which if this theory is correct, is not connected to your PC).  To get to the settings for Dual Monitors:

If you have Windows 7, right-click on the desktop, and click on Screen Resolution.  I am not sure how this is done in Windows 8 (maybe some other reader of this post could help with that, if need be).

Answer 2

Anthony:

Thanks for your suggestions.  I have tried all of those options, but none of them seem to resolve the issue.  I just do not understand why the feature will not work.  (I do ensure that the screen resolution is correct as well).  Any other suggestions would be greatly appreciated.

Answer 3

Hi,

Thank you for posting your query in query in Microsoft Office Community.

I understand your concern and will assist you with this issue.

This issue may occur if there are any corruption either in Data or Option registry entries. Hence, let's run 'Fix it' from the following KB article and then try using Synchronous Scrolling feature and verify the result:

http://support.microsoft.com/kb/822005

Note: Save the ‘Fix it’ before running it as you’re working on 64 bit Windows. If you're unable to run 'Fix it', follow instructions mentioned in the section 'Let me fix it myself' and see if it helps.

IMPORTANT: Ensure to back up registry before deleting or modifying it. Refer to the following article for instructions on how to modify registry.

http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

I hope the above information helps. Please take your time to try the suggestion and let me know the results at your earliest convenience.

Thank You.

Answer 4

1. Minimize all your active windows except the two you want to Synchronous Scroll.
2. Right mouse click on the Windows task bar and select "Show windows side by side."
3. Activate the Synchronous Scrolling options from within Word (View Tab)

(FYI, I'm using Office 2013 and Windows 8.)

Answer 5

Using office365 and win8.1 my issue was that the synch scroll buttons were greyed out with two docs open. 

In either open doc when I clicked on the "SWITCH WINDOWS" button right beside Sync scroll, the drop down only showed that one doc was open.  This  led me to believe that I actually had two instances of WORD running and neither instance knew the other was open. 

I closed one doc and opened that same doc but from within word by slecting file and opening there, rather than selecting both files in explorer and hitting enter.  Once I did that, all scrolling etc was available