Unable to open encrypted emails directly with Outlook

2021-07-22T06:50:24.24+00:00

I am online using Microsoft account always on Outlook. I have an encrypted email to open, but I couldn't open it directly which is not supposed. Below is info I could give you.

  • Try signing in web owa, able to view the encrypted email
  • I have only one ost in Outlook and a few pst. I have no idea if I need a credential to open the encrypted email in pst

Please help, thanks.

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