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Sharepoint Access App returning 404 errors

Anonymous
2015-11-23T16:10:27+00:00

I created a Sharepoint Access App in September.  It is a small database, daily updates and bulk import.  Today, these two errors are driving the users crazy - basically the same issue:

1.  check the spelling of the server name.  If it is correct, please contact your system administrator or technical support.  Http Status code: 404

  1. Sorry we couldn't load this app.  We weren't able to load the app's home page.  Please let your administrator know about this. 

Questions are:

1.  why can we not find out where and by who is the server being managed?  I've submitted a ticket to MSIT, escalated to Tier 2 and nothing yet. 

2.  could the dropping and adding of a small table affect the database this much?

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Microsoft 365 and Office

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  1. Anonymous
    2015-11-25T03:42:43+00:00

    Hi Terry,

    I have checked your SR number and learnt that the engineers there dug into the issue. It seems that you are able to create the Access Web App now. If the issue occurs again, I suggest you contact the support channel where you submitted SR and they will continue to help you further.

    Thanks,

    Cliff

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  2. Anonymous
    2015-11-24T11:46:28+00:00

    the is is with an app on Sharepoint Online.  ticket is [REG:115112413409149] BUG ID _ 72583 _ MSIT: Access Web App doesn't load on SPO Site

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  3. Anonymous
    2015-11-23T23:01:29+00:00

    Hi Terry,

    Since our forum mainly focuses on Office 365 for Business online services, if you create the Access app in on-promise SharePoint, I suggest you post a new thread on our TechNet forum for expert help.

    Here is a similar post from that forum for your reference, hope it will be helpful.

    https://social.technet.microsoft.com/Forums/office/en-US/fa1d2be9-09f0-41e0-b474-6a8deb8d7fb9/sharepoint-app-gives-404-error?forum=sharepointgeneral

    If you encountered the issue in SharePoint Online, could you provide us with the SR number you submitted so that we can check the status and follow up on the process of the issue.

    To protect your privacy, I’ve sent you a private message to collect the number. You can review it and then reply via https://community.office365.com/user/conversations.

    Thanks,

    Cliff

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