SharePoint Site Sync Issue

Question

Hi,

After a SharePoint sync meltdown. W had stopped syncing all folders and started to re-sync each site. One site does not want to sync into local machine. 

After normally sync operation inside SharePoint site. Everything appears normal up to the point were the box pops up and says sync in progress click here to see your files. However no folder is created on local machine and no sync has begun. This same issue happens when we use just the URL to sync using the "Sync New Library" option in the one drive for business on local machine.

-Frank

Answer 1

Hi Traci,

We can have a shot at using the Fix it tool at https://support.microsoft.com/en-us/kb/3038627 and see the outcome.

If you still see the issue, you are welcome to post a new thread at our forum. One of our engineer will focuses on your case and try to assist.

We would appreciate your understanding.

Rene

Answer 2

Hi Frank,

Feel free to share your updates and we will further look into the situation.

In addition, please further try using the Fix it tool at https://support.microsoft.com/en-us/kb/3038627 and let us know the results.

Please note that you will need re-sync all your data after using the tool.

Thanks,

Rene

Answer 3

What do you do when this doesn't work?

Answer 4

Hi Frank,

I would like to identify whether the issue is related to the OneDrive for Business client or the SharePoint sites you mentioned. So, I need to confirm the following information:

1. Does the issue happen to OneDrive for Business libraries and new created sites?

2. Are there any errors?

3. Based on my experience, it can be caused by corrupted cache. As a result, would you mind cleaning your OneDrive for Business cache and re-syncing all the files?

The following steps shows how to clean OneDrive for Business cache:

1. Close the Office applications on your computer and then kill your Office processes in the Task Manager, such as groove.exe which is OneDrive for Business, msouc.exe, msosync.exe, officelibrary sync…
2. Browse to “C:\Users\username\AppData\Local\Microsoft\Office\Spw” and delete all the contents.
3. Go to “C:\Users\username\AppData\Local\Microsoft\Office\15.0\OfficeFileCache” and also delete all contents of this folder. This is the place where all the cached files are stored.

Note: If one or two items cannot be deleted, that's OK.

Then try to sync the file again.

Note: After you re-sync the Library, you may get a duplicated OneDrive for Business folder in Windows Explorer on your computer, please make sure everything is synced to the duplicate OneDrive for Business folder, then remove the original one which contains some files that are not synced properly.

Thanks,

April