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MathType Equations are not vertically aligned with text

Anonymous
2016-01-11T12:48:18+00:00

I have been searching the Microsoft forums and this problem has plagued every version of Word, both Windows and Mac, for over 6 years, with no solution in sight. MathType claims to have sumitted all the details to Microsoft several years ago but to no avail. 

I am using Word 2011 on a Mac under El Capitan. When I create a new Word document, I can insert as many MathType equations as I like without problem. But... when I reopen a saved document, any new equations I insert are aligned lowered by 17 pts. (The equation box is higher than the text, so I presume it is the text that is lowered.) I can go to the Format Menu, select Font, then Advanced, and under the Position drop-down menu I can select Normal, but it won't stick. It keeps reverting to Lowered by 17 pt. There is just no way to correct it.

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Anonymous
2016-01-13T20:19:58+00:00

Cliff,

Thank you for the prompt reply. Yes, I did contact MathType first, which is how I found out they had long ago submitted this to Microsoft. They say they provided the details and the problem lies with Word, not MathType.

Also, I appreciate that this is mainly an Office 365 forum, but when I called Microsoft support help line by phone they told me that there was no other place that I I could submit this to, that it is "a problem only our developers can resolve, and they only monitor the Office 365 forums". If there is some place else you know where I should submit this, I would be happy to do so.

MatrixBud

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  1. Anonymous
    2016-01-13T20:21:13+00:00

    Oh, sorry. I missed your reference to Technet. I'll post there.

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  2. Anonymous
    2016-01-12T05:19:07+00:00

    Hi Matrix,

    Because the issue is caused by that MathType isn’t compactible with some Office applications for Mac, I suggest you contact the MathType support first. Meanwhile, our forum mainly focuses on Office 365 for Business online services, so for Office client issues, I suggest you post a new thread on our TechNet forum which is a specific channel to cope with them for expert help.

    Thanks for your understanding.

    Cliff

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