Visio 2016 Keeps crashing

Question

I'll be working with Visio 2016 and it'll crash. I think it has to do with graphics issues as the faulting module is pointing to d3d11.dll. My PC is running WIndows 10 Pro and is patched to current.. Visio 2013 ran fine on this same machine. I have disabled the use of hardware acceleration for the other office products but don't see an option to do so for Visio 2016. 

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Log Name: Application

Source: Application Error

Date: 3/14/2016 11:42:13 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: ComputerName

Description:

Faulting application name: VISIO.EXE, version: 16.0.6001.1061, time stamp: 0x56a8bbeb

Faulting module name: d3d11.dll, version: 10.0.10586.122, time stamp: 0x56cc01ef

Exception code: 0xc0000005

Fault offset: 0x00096e24

Faulting process id: 0x31f0

Faulting application start time: 0x01d17e0f6837a5a4

Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\VISIO.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll

Report Id: b3658991-ea03-11e5-ae3b-d8cb8ac0d05b

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="schemas.microsoft.com/.../event"&gt;

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2016-03-14T16:42:13.024564900Z" />

<EventRecordID>9536</EventRecordID>

<Channel>Application</Channel>

<Computer>ComputerName</Computer>

<Security />

</System>

<EventData>

<Data>VISIO.EXE</Data>

<Data>16.0.6001.1061</Data>

<Data>56a8bbeb</Data>

<Data>d3d11.dll</Data>

<Data>10.0.10586.122</Data>

<Data>56cc01ef</Data>

<Data>c0000005</Data>

<Data>00096e24</Data>

<Data>31f0</Data>

<Data>01d17e0f6837a5a4</Data>

<Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\VISIO.EXE</Data>

<Data>C:\WINDOWS\SYSTEM32\d3d11.dll</Data>

<Data>b3658991-ea03-11e5-ae3b-d8cb8ac0d05b</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

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Regards,

Bill

Answer 1

Hi Bill,

Based on my test, I am able to find the “Disable hardware acceleration” option on Visio 2016 by going to Visio 2016 > File > Options > under the Advanced tab, in the Display section.

If you are unable to find the option, you can try re-installing Visio 2016 to see if the option appears, or try to repair your Office application.

If the issue persists, we suggest posting on theVisio Technet forum which is dedicated to handling Visio client related issues for further assistance. Your understanding is appreciated.

Regards,

Sheen

Answer 2

This was my case too.

Answer 3

Thanks. A repair did the trick.

Answer 4

EDIT: This is Visio 2016 from my corporate Office 365 account, same as the Office 2016 suite I'm running alongside it.