Tracked Changes Doesn't Recognize Same User

Question

I'm totally stumped on a tracked changes issue - 

My user uses tracked changes regularly, and he's found that since upgrading to Office 2013 (from 2003, I believe) he is unable to delete his insertions with tracked changes without it applying the strike-through on top of the insertion (underline). Previously, if he had tracked changes on and then inserted text, and then deleted it, it would simply delete the insertion (rather than applying the strike-through). Here are a couple notes:

• He's always logged in as himself on the same computer, so it's not trying to see him as a new user. 
• It DOESN'T happen with things he had inserted that same day. While testing in his documents with tracked changes on, I could insert text and then delete it without that deletion being tracked (the insertion will just delete, not display as a strike-through). However, if he tries to delete an insertion that he had previously added (usually before his last log-out) then it does apply the strike-through. 

This is driving him nuts. Does anyone have any tips?

Thank you!

Leah

Answer 1

We've found that this has been happening regardless of that box being checked. It also doesn't seem to matter what is entered as the Author Name and Author Initials.

Answer 2

At the moment, this problem is very much a mystery, and different users see slightly different things. See also the (long) thread at http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/track-changes-function-thinks-im-two-people/354ae567-e02f-44a2-b6f0-920a594a1528.

Answer 3

At File tab | Options | General, is "Always use these values regardless of sign in to Office" selected or cleared?

Answer 4

Thanks Raju, 

Several of these posters mention that it can be an upgrade issue - which would make sense seeing he just migrated to 2013 from 2003. However, he's finding that this happens in new documents as well as old ones, so that does fit the diagnosis. 

Any more troubleshooting tips you can suggest would be helpful. 

Thank you, 

Leah

Answer 5

Hello Leah,

Welcome to Microsoft Community and thank you for posting your query.

Let me assist you with Word issue.

You may refer to the following link which discusses about the similar issue and check if it helps.

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/word-2013-track-changes/b819bce3-01da-418f-b45c-bf49e48f63f3?page=1

https://social.technet.microsoft.com/Forums/office/en-US/b8b4a34b-a00f-4528-b82a-481f7a4255c3/word-2013-track-changes-issue-same-author-does-not-continue-change-after-reopening?forum=word

I hope the above information helps. Let us know if you need further assistance.

Thank you.