Tracked Changes Doesn't Recognize Same User

Question

I'm totally stumped on a tracked changes issue - 

My user uses tracked changes regularly, and he's found that since upgrading to Office 2013 (from 2003, I believe) he is unable to delete his insertions with tracked changes without it applying the strike-through on top of the insertion (underline). Previously, if he had tracked changes on and then inserted text, and then deleted it, it would simply delete the insertion (rather than applying the strike-through). Here are a couple notes:

• He's always logged in as himself on the same computer, so it's not trying to see him as a new user. 
• It DOESN'T happen with things he had inserted that same day. While testing in his documents with tracked changes on, I could insert text and then delete it without that deletion being tracked (the insertion will just delete, not display as a strike-through). However, if he tries to delete an insertion that he had previously added (usually before his last log-out) then it does apply the strike-through. 

This is driving him nuts. Does anyone have any tips?

Thank you!

Leah

Answer 1

I think you can post here for more help on domain.

http://social.technet.microsoft.com/Forums/en-US/officeitpro/threads

Answer 2

Hi Raju, 

I checked your suggestion and chose Show Markup and confirmed that it is recognizing him as the same user. All tracked changes show up as him, regardless of when he made them, but only the ones he'd done that day can be deleted. 

And yes, this computer is on a domain. 

Thank you, 

Leah Peabbles

Answer 3

Hello Leah,

Thank you for your reply.

Is the computer connected to a domain/network?

If you have an issue on a document click on Review tab, click on Show Markup, specific people and check if the document is recognizing same person as different author.

Reply with necessary information to check and help you better.

Thank you.