SharePoint Access Request List

Question

Hi,

I am trying to approve or decline some pending request in my SharePoint site but unfortunately i cannot click the Approve and Decline button and there was an error occurred on the page. 

TypeError: Unable to get property '12472' of undefined or null reference

Hope you help me on this. Thanks in advance

Regards,

Antoinne James

Answer 1

hi antoinne,

do you use sharepoint online or on-premises sharepoint server?

for sharepoint online, if this issue is only related to ie browser, you can follow the steps below to check the outcome:

1. open ie, right-click the window header and select command bar.
2. click page, then click compatibility view settings.
3. check the "display all pages in compatibility view", and click close.

for on-premises sharepoint server, we suggest you post a new thread in our sharepoint technet forum for professional support. it's a specific forum that handles on-premises sharepoint related questions and issues. here is a thread for your reference. thanks for your understanding.

if the issue persists with sharepoint online, please post back with the following information:

1.does this issue occur in other browser?

2.does this issue only occur in the access request page?

3.do other admins or users who can manage the requests encounter the same issue?

4.the screenshots of the error message. to post a picture, click use rich formatting>insert/edit media!\[\](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=f60506cb-3cf3-4303-9318-f9ed3c5429d9) icon in the thread page.

best regards,

tim

Answer 2

Hi Antoinne,

I’m following up on the issue. Do you have any updates?

Thanks,

Cliff

Answer 3

hi team,

i'm very sorry for the late response, i'm on vacation last day and didn't monitor this thread.

please see my answer below in red.

1. do you use sharepoint online or on-premises sharepoint server?

• sharepoint online

2. for sharepoint online, if this issue is only related to ie browse

• not only for ie browser

3. if the issue persists with sharepoint online, please post back with the following information:

• does this issue occur in other browser?
  • yes
• does this issue only occur in the access request page?
  • yes
• do other admins or users who can manage the requests encounter the same issue?
  • yes


thanks!

regards,

-antoinne james

Answer 4

Hi Antoinne,

I noticed that you customized the site page in SharePoint Online.

Given the situation, you can follow the steps in https://community.office365.com/en-us/f/154/t/360345 to have a shot first.

If the issue persists after trying the steps in https://community.office365.com/en-us/f/154/t/360345, I suggest you post on our TechNet forum for expert help.

Thanks,

Cliff

Answer 5

Hi Cliff,

Thanks for helping and i already tried the steps on the link but unfortunately it does not work,also upon checking under the ZoneTemplate it has already a existing WebPartPages:AccessRequestCSRBridge but i still also tried the given code on the link and upon checking on the access request list. The error still occurred thanks a lot.

Regards,

Antoinne James