JIRA SAML SSO with Jira Service Desk

Question

I've got the JIRA SAML SSO plugin installed and working correctly with Jira. However, I am running into an issue trying to enable it with Jira Service Desk. I've selected the checkbox in the plugin that says it enables SSO for JSD, but that doesn't seem to do anything. When I try to access the url for my JSD portal, it authenticates me through Azure SSO correctly, but then directs me back to the default Jira dashboard page rather than passing me back on to the portal url. I've tried using RelayState and various other url parameters, but nothing seems to work. Is there a particular syntax I need in order to get this working?

Answer 1

In case anyone experiences the same issue, I was able to resolve the problem. The cause was the url parameter I was using in the seraph-config.xml file. The article below discusses that file and seems to imply that you should use 'target' as the url parameter when using SSO. I tried target, redirectTo, and RelayState. But the solution was to use os_destination as the non-SSO line shows.

https://docs.atlassian.com/atlassian-seraph/2.6.1-m1/configuration.html

Answer 2

Thanks for the suggestion, sikumars-msft. I've accepted it.

Answer 3

@Law, Karl

Glad that you were able to fix he the issue. Thanks for leveraging Microsoft Q&A community also appreciate your time sharing your findings. I would recommend you to "Accept the answer" which would help others in the community.