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Authentication Protocol not supported by this version of Office - One Drive for Business

Anonymous
2016-01-20T14:14:47+00:00

i have seen this question asked elsewhere, but there never seems to be a resolution.

i have successfully connected onedrive to my office 365 account and that is synced.  the problem is that when accessing a shared folder by another user on the same domain and office 365, i get "the server you are trying to access is using an authentication protocol not supported by this version of office"  i have done complete uninstalls and reinstalls of all office 365 product with no luck.  things were working fine up until a week or so ago.  help!

i have the groove.exe version number:16.0.6366.2056

again, i can sync my own folder just fine, but accessing a folder that was shared with me is the issue and it was working previously until now.  our office 365 admin cannot figure this out either.

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  1. Anonymous
    2016-01-23T03:33:25+00:00

    Hi Bob,

    Do you need further assistance? If so, could you provide the information in PM for our further troubleshooting?

    Best Regards,

    Jim

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  2. Anonymous
    2016-01-20T15:16:13+00:00

    Hi Bob,

    Currently we have received several reports regarding the issue when syncing with OneDrive for Business 2016. The issue has been escalated to the related team for further investigation. Please refer to the suggestons in the thread below and let us know the results:

    https://community.office365.com/en-us/f/154/t/426299

    If the issue persists, I would like to collect the OneDrive for Business 2016 logs and your tenant information for our further investigation. To protect your privacy, I have sent you a private message to collect the information. You could check and respond to it via the steps below: https://community.office365.com/en-us/user/conversations .

    Regards,

    Shirley

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