Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,213 questions
1 answer
Upgrade MS365 from Personal to Family
A couple of weeks ago I purchased a year's subscription to MS 365 Personal but now a family member also wants access to this. I tried adding my details to his computer but he can only access files if his laptop is signed in with my name. I want to…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 27%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
1 answer
Error 500, something went wrong.
Hello, I'm having trouble getting into my mail. I also don't seem to be able to add my account to my Gmail, I have control of the account but can't get into the mail, I've changed my password, I've reset my alias, I've, updated region info, I e tried…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,971 questions
asked
2026-10-05T04:06:06.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Eric Southwell
0
Reputation points
edited an answer
2026-10-05T05:39:07.53+00:00
GsN5034 - IA
78,075
Reputation points
Independent Advisor
0 answers
Unable to complete MFA verification – Error Code 399287 – Global Administrator account
Hello Microsoft Support, I am unable to sign in to our Microsoft 365 / Microsoft Entra ID administrator account because the MFA verification by SMS is failing. Account affected: [Moderator note: Personally Identifiable Information…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,257 questions
asked
2026-10-05T05:35:38.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Admin Tenant
0
Reputation points
edited the question
2026-10-05T05:38:34.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 0%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Doris V
1,700
Reputation points Microsoft External Staff
Moderator
1 answer
Emails going to recipient spam
I am experiencing a deliverability problem with my personal @hotmail.com account. Legitimate emails sent from my account are being delivered to Gmail recipients' spam folders rather than their inboxes. The messages are not being rejected or bounced. I…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,025 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 46%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
1 answer
copilot not working
copilot used to work in Word, but does not, even though i recently upgraded to copilot premium I cannot find anywhere to enable copilot. I looked through "options" and did not see anything.
Microsoft Copilot | Other
2,225 questions
asked
2026-07-09T17:35:37.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 86%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
ray wojcik
0
Reputation points
commented
2026-10-05T05:37:27.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 76%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBI%3C/text%3E%3C/svg%3E)
Blackstone Intelligence Sarawak
0
Reputation points
1 answer
Azure for Students renewal fails despite active GitHub Student Pack
My GitHub Student Developer Pack is active and was verified in October 2026. The Microsoft Azure benefit is also shown as Claimed in my GitHub Student Developer Pack. However, when I click the Azure benefit, I am redirected to the Azure for Students…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,031 questions
asked
2026-10-05T04:18:16.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Abdur Rafay
0
Reputation points
answered
2026-10-05T05:36:58.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 38%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayesh Kedar
0
Reputation points
1 answer
cancel my subscription
I have two subscriptions. One I renewed in April and the other is a business subscription. I moved to Australia last year and closed my company down. I do not have access to my business subscription or the telephone number attached to that account, so…
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
Microsoft 365 and Office | Microsoft 365 Defender | For home | Other
An integrated threat protection solution designed to detect, investigate, and respond to cyber threats across Microsoft 365 services.
76 questions
asked
2026-10-05T04:46:35.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 79%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Hunter
0
Reputation points
answered
2026-10-05T05:32:41.55+00:00
Sumit
44,521
Reputation points
Volunteer Moderator
1 answer
Help restoring my Office 365 Outlook Calendar
I use Outlook for my emails, contacts and calendar. I was having issues with my gmail folders not deleting. I followed the various steps, but nothing worked so the last step was delete the email and readd it. When I did that, I've lost my entire Outlook…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,804 questions
asked
2026-10-03T19:53:43.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 93%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kimberly Mynatt
0
Reputation points
commented
2026-10-05T05:28:37.9333333+00:00
Hornblower409
16,200
Reputation points
1 answer
Copilot Studio Agent Tool Not Detecting File Input from Power Automate Flow
Hi everyone, I'm facing an issue with Copilot Studio and Power Automate Agent Flows. I created a flow using "When an agent calls the workflow" with the following inputs: RequestPayload (Text) AttachmentFiles (File) The flow saves…
Microsoft Copilot | Other
2,225 questions
asked
2026-10-05T03:53:48.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 52%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENT%3C/text%3E%3C/svg%3E)
Nuwan Theekshana
0
Reputation points
answered
2026-10-05T05:28:36.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 21%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Ashlesha Pawar (Tata Consultancy Services Limited)
480
Reputation points Microsoft External Staff
1 answer
Unable to Share or Attach Files in Teams Group Chat
We have created a group in Microsoft Teams that includes internal users and one external user from another organization. However, some users are unable to share or attach files within the group chat. Could you please help us investigate this issue and…
Microsoft Teams | Microsoft Teams for business | Teams and channels | Manage a team or channel
Microsoft Teams | Microsoft Teams for business | Teams and channels | Manage a team or channel
Controlling settings, permissions, and membership within Teams and channels
1,394 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 21%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
1 answer
Request for Recovery of Microsoft Certification Account Credentials
mentioned details on public platform rather than support (by mistake) thus removed the text as cant find to delete the ticket
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,137 questions
asked
2026-10-01T06:09:12.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 97%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jijabai Dahifale
0
Reputation points
edited the question
2026-10-05T05:26:30.7033333+00:00
Jijabai Dahifale
0
Reputation points
3 answers
Xbox.com immediately signs me out everytime I try and log in
Hi Every time I try and login to xbox.com, I get signed out immediately. I have an old email address that is linked to my Xbox ID. I also have a different email address that I use for my office 365 subscription. My son has his own xbox id linked to his…
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,663 questions
asked
2026-09-14T10:24:44.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 61%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Andrew Lawton
5
Reputation points
edited a comment
2026-10-05T05:26:26.38+00:00
Blackstone Intelligence Sarawak
0
Reputation points
1 answer
Waive off on additional subscription created by mistake after creating first one for training and learning purposes
I created a first azure free subscription for learning purposes after which I created another one by mistake, instead of using first free trial one with 200 dollars credit, I used another one which I created by mistake and incurred 249 dollars charges on…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,031 questions
asked
2026-10-05T05:24:19.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 57.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Manoj kumar Gupta
0
Reputation points
answered
2026-10-05T05:24:36.12+00:00
AI answer
2 answers
How to grant full access permission to enable add-ins to office AND anything else
I have a business account and am the only user. The Microsoft representative who instructed me on how to set up everything has messed up my entire system (I am a mac user and he did not know mac at all). I would like to start by enabling myself with my…
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,211 questions
asked
2026-10-05T00:27:39.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 3%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kimberly Steefel
0
Reputation points
answered
2026-10-05T05:21:19.7633333+00:00
Vincent Choy
11,265
Reputation points
Volunteer Moderator
3 answers
How to fix critical error message and cannot boot into windows 11. Updated chipset driver. Crashed. Deleted driver. Now Stuck.
I've already bought a sleeve and backed up the SSD, and I still have the original windows 11 USB. I can get to install and it will load to a various %s but always stalls. And obviously cant repair itself through any other troubleshooting thus far.
Windows for home | Other | Recovery and backup
686 questions
asked
2026-10-04T04:18:23.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 83%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
tanner stegman
0
Reputation points
commented
2026-10-05T05:19:43.0266667+00:00
tanner stegman
0
Reputation points
0 answers
URIC Application Portal Closed Before October 5 Deadline
Hi! I’m trying to submit my application for the Microsoft Undergraduate Research Internship in Computing (URIC). The application information states that the deadline is October 5 at 5:00 PM ET. However, the application portal currently says that the…
Microsoft Edge | Website issues | iOS
Microsoft Edge | Website issues | iOS
Troubleshooting website display or functionality issues in Edge on iOS
58 questions
asked
2026-10-05T05:18:16.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 39%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Suzue-Pan, Mayumi
0
Reputation points
asked
2026-10-05T05:18:16.09+00:00
Suzue-Pan, Mayumi
0
Reputation points
9 answers
File History problems after installing KB5124008
Ran Windows Update on two sepearate Windows 11 computers that were all up to date as of Saturday morning - broke File History Today I ran File History on 2 computers - both ran correctly. Then ran Windows Update and File History on both are now broken.…
Windows for home | Windows 11 | Recovery and backup
5,806 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
2 answers
how to fix \appdata\local\Temp\jkazxpsj.ily.lnk
I run 2 monitors and will have microsoft edge with something playing while i game and then this popup will happen causing edge to completely stop responding to intereactions.
Microsoft Edge | Browser crashes or stops working | Windows 11
Microsoft Edge | Browser crashes or stops working | Windows 11
Troubleshooting browser crashes or performance issues on Windows 11
544 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 77%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Custom (org-created) federated MCP connector appears in Copilot Chat Sources but not in Copilot in PowerPoint
We built a custom federated connector (MCP) in the Microsoft 365 admin center under Copilot > Connectors > Created by your org, using OAuth 2.0 authentication via an OAuth client registration in the Teams Developer Portal (PKCE enabled,…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,761 questions
asked
2026-10-01T20:16:36.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Jackson Lee
0
Reputation points
answered
2026-10-05T05:15:33.96+00:00
Ashlesha Pawar (Tata Consultancy Services Limited)
480
Reputation points Microsoft External Staff
1 answer
Forgotten the administrator password
I am the only Global Administrator for our Microsoft 365 tenant. I have forgotten the administrator password. Self-service password reset says that the password cannot be changed because this is an administrator account. There is no other Global…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,357 questions
asked
2026-10-05T05:09:46.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 2%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rushin Panchal
0
Reputation points
answered
2026-10-05T05:14:34.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 20%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Darren Bruce
1,745
Reputation points
Independent Advisor