Excel 2010 does not show all open windows in taskbar

Question

We're having a frequent issue with opening multiple Excel documents, intermittently (10+ times a day for some users) Excel will only display one open document in the task bar, when there are multiple documents open. In order to switch between the documents you need to use alt-tab or View>Switch Windows in Excel. I've verified the Excel > Advanced > Show all windows in the taskbar option is checked, and we've also tried setting the taskbar to never combine labels. I'm able to replicate it on multiple production Windows 8.1 Pro PCs, and a test Windows 8.1 VM which has nothing but Office 2010 installed.

*Edit*

Just to clarify we only see this issue on Windows 8.1 clients running Office 2010. We've tested it with 2010 on Windows 7 and do not see the issue with Windows 7.

After searching I found a few threads over 2 years old with people reporting the same issue, and it seems like there is still no resolution.

http://answers.microsoft.com/en-us/office/forum/officeversion_other-excel/excel-icons-for-open-windows-dont-show-on-taskbar/12720d40-0f4f-4e07-abb2-307512fd72bb

http://answers.microsoft.com/en-us/office/forum/office_2010-customize/windows-81-not-showing-actual-open-files-at/4b5d51f0-a4b3-47f3-98f8-1de4001e4fd6

Answer 1

Hi ,

Can you please check in  Excel > Advanced > display , Please check on Show this number of documents , may be it is less than the total number of open docs for you , it should be equal to your list of files , just a another try  from side to solve the issue.

Regds

Answer 2

We only see the issue on Windows 8.1 clients, multiple Windows 7 clients work fine. The issue is also intermittent on 8.1 clients, but have never taken me more than 15 minutes to replicate in testing (usually I see it within 5 minutes of opening/closing Excel workbooks).

Sorry guess I should have been clearer about the fact that we only see it in Win 8.1

Answer 3

I assume you're talking about the "Show this number of Recent Documents" option, that just dictates how many documents should be displayed in the File>Recent list...but our's is set to the default of 25.

Answer 4

We're still seeing this issue, haven't found a resolution yet.