SharePoint Admin Center Access in SharePoint Online

Question

Hello,

Myself and another user are set up with administrator rights in SharePoint Online.  So both of use can see everything that pertains to the SharePoint Online site.  The problem comes when this other administrator tries to access the SharePoint Admin Center in SharePoint Online and the cannot access it but I have no trouble accessing that site.  Where could I look to see where the difference might be between the access/rights I have and this other user has?

Thanks in advance for the assistance.

Regards,

John

Answer 1

hi john,

we wonder how you set up administrator rights for this user. could you describe it briefly?

also, can this user see the sharepoint under admin in office 365 admin center?


generally, to access sharepoint admin center, we need to be at least a sharepoint admin. please check if this user is granted to be a sharepoint administrator:

in office 365 admin center, select users> active users. select this user, click edit user roles and then given him customized administrator role like sharepoint administrator.  

if you just did this and the user still cannot access the sharepoint admin center, then please share the error message when he accesses the admin center with us, try some different browsers, and re-assigning this admin right to him.    

regards,

april

Answer 2

Hello April,

Thanks for the help.  I was able to have our Office 365 admin take a look at the users role in Office 365 and we added the customized administrator role for SharePoint.

Regards,

John