Immediate errors when deploying Office365 ProPlus with ODT 30088-1021 (0)

Question

Hi

I get an immediate error when attempting to install Office365 ProPlus using the Office Deployment Tool.

I have run the /download parameter successfully. It's /configure that creates the error.

Config file:

<Configuration>

<!-- <Add SourcePath="\AKPC100\Office365Installer" OfficeClientEdition="32" >

<Product ID="O365ProPlusRetail">

<Language ID="en-us" />

</Product>

</Add> -->

<!-- <Updates Enabled="TRUE" /> -->

<!-- <Display Level="None" AcceptEULA="TRUE" /> -->

<!-- <Logging Name="OfficeSetup.txt" Logging Path="%temp%" /> -->

<!-- <Property Name="AUTOACTIVATE" Value="1" /> -->

</Configuration>

(AKPC100 is the local machine)

Error Log

Timestamp Process TID Area Category EventID Level Message Correlation

10/28/2015 08:42:08.706 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry aqkhc Medium {"MachineID":"67d0ac00acd66148a4ec4ba1bfa609b8","SessionID":"2c207f04-8b00-4c84-ad91-7a273a9420fe","GeoID":"183","Ver":"0.0.0.0","ExeVer":"15.0.4747.1000","SecuritySessionId":"1","ModulePath":"C:\Office365Installer\setup.exe","CommandLine":"/configure configuration.xml","Bitness":"32","IntegrityLevel":"0x3000"}

10/28/2015 08:42:08.707 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry aqkhe Medium {"MachineID":"67d0ac00acd66148a4ec4ba1bfa609b8","SessionID":"2c207f04-8b00-4c84-ad91-7a273a9420fe","GeoID":"183","Ver":"0.0.0.0","OSVersion":"6.1","SP":"1","ProductType":"1","ProcessorArch":"9","Locale":"5129"}

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run amawz Medium Args::ParseArgument: Parsing commandline.

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run ambpm Medium Args::Load: Have Admin scenario

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run amaw0 Medium Args::GetNextArgument: Next argument: /configure

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run amaw0 Medium Args::GetNextArgument: Next argument: configuration.xml

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run aoh7y Medium Args::GetConfigFile: config file: configuration.xml

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run appfq Medium Args::Load: product release id: none culture: en-us

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run apvr9 Medium TrySetUserRegistry::TrySetAttemptGetKey: Setting Attempt Get Key for none

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry amaw8 Medium TrySetUserRegistry::TrySetLicenseTokenOrKey: No key or token found for none

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run aoh76 Medium HandleCommandLineAction::HandleStateAction: Not OOD scenario nor showing ODT help, check for elevation.

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run aoh8l Medium TryGetElevation::HandleStateAction: Already running from elevated context.

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry aoh78 Medium HandleCommandLineAction::HandleStateAction: Starting Admin tool scenario.

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry aoh8d Medium HandleCommandLineAction::HandleStateAction: Start installation with configuration file: configuration.xml

10/28/2015 08:42:08.709 SETUP (0x10cc) 0x13e4 Click-To-Run anwvz Medium Configuration::Load: Using config file: configuration.xml

10/28/2015 08:42:08.716 SETUP (0x10cc) 0x13e4 Click-To-Run aodb1 Medium Configuration::AdjustBaseUrlForLocalSource: Found the version cab at: C:\Office365Installer\Office\Data\v32.cab

10/28/2015 08:42:08.716 SETUP (0x10cc) 0x13e4 Click-To-Run apm49 Medium Configuration::AdjustBaseUrlForLocalSource: Removing \Office\Data

10/28/2015 08:42:08.716 SETUP (0x10cc) 0x13e4 Click-To-Run amcrz Medium Configuration::GetProductSource: Adjusted base url: C:\Office365Installer

10/28/2015 08:42:08.716 SETUP (0x10cc) 0x13e4 Click-To-Run ambbf Medium AdminConfigure::HandleStateAction: No product changes. Configuring an Update settings scenario.

10/28/2015 08:42:08.716 SETUP (0x10cc) 0x13e4 Click-To-Run ambbg Medium ConfigureUpdatesSettings::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15\ClientX64

10/28/2015 08:42:08.717 SETUP (0x10cc) 0x13e4 Click-To-Run ambbl Unexpected ConfigureUpdatesSettings::HandleStateAction: OException has occured while trying to launch uninstallation {"MachineID":"67d0ac00acd66148a4ec4ba1bfa609b8","SessionID":"2c207f04-8b00-4c84-ad91-7a273a9420fe","GeoID":"183","Ver":"0.0.0.0","ErrorCode":"30088","ErrorMessage":"UnexpectedError (ConfigureUpdatesSettings::HandleStateAction Unable to find a client installed at: C:\Program Files\Microsoft Office 15\ClientX64)","AppVErrorSource":"","ErrorType":"UnexpectedError"}.

10/28/2015 08:42:08.717 SETUP (0x10cc) 0x13e4 Click-To-Run aoh71 Medium BootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine.

10/28/2015 08:42:08.717 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry amjsz Medium TryShowUI::HandleStateAction - url is: officeredir.microsoft.com/.../rlidC2RErrorToAsset. {"MachineID":"67d0ac00acd66148a4ec4ba1bfa609b8","SessionID":"2c207f04-8b00-4c84-ad91-7a273a9420fe","GeoID":"183","Ver":"0.0.0.0","errorSource":"1021","errorCode":"30088"}

10/28/2015 08:42:17.868 SETUP (0x10cc) 0x13e4 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0

10/28/2015 08:42:17.868 SETUP (0x10cc) 0x13e4 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with -2147418113.

10/28/2015 08:42:17.868 SETUP (0x10cc) 0x13e4 Logging Liblet aqc99 Medium Logging liblet uninitializing.

Any suggestions would be fantastic

Thanks

Answer 1

The config.xml files are way too picky with too much incorrect documentation and no usable error return codes. I've been playing with this for a day and a half and swapping the OfficeClientEdition and SourcePath specifiers on the line - in direct contrast to every documented reference I found - was the final solution...  

And, at least as far as I can tell, the deployment files are all the same, the xml makes the difference - and the one above works for Business versions, just replace O365 ProPlusRetail with O365BusinessRetail for Business or Business Premium..

Oh, and thank you, by the way !! (about a hundred times)  WJ

Answer 2

Hi

I solved it by changing my configuration.xml file to the following

<Configuration>

<Add OfficeClientEdition="32" SourcePath="\AKPC100\Office365Installer">

<Product ID="O365ProPlusRetail">

<Language ID="en-us"/>

</Product>

</Add>

<Updates Enabled="TRUE" UpdatePath=""/>

<Display Level="None" AcceptEULA="TRUE"/>

<Logging Name="OfficeSetup.txt" Path="C:\TEMP"/>

</Configuration>

thanks

Answer 3

Hi Nathan,

Any update is appreciated.

Thanks,

Iris

Answer 4

hi nathan,

firstly, please note that there are a lot of comment signs in your configuration xml file. please delete them and check again.

the correct format is like this:

if that is not the cause, let’s move forward.

from the log, i have found this error “errormessage":"unexpectederror (configureupdatessettings::handlestateaction unable to find a client installed at: c:\program files\microsoft office 15\clientx64)"”

based on some research, normally, this error is resulted by the incorrect source path. you mentioned the akpc100 is the local machine, is it the server machine or end user’s local machine? since you are configuring the office, it should be the end user’s local path. could you confirm it?

additionally, could you check if the path of the source files for cap is *c:...\office\data* ? here is a similar thread for the reference:

https://community.office365.com/en-us/f/156/t/159359

please let me know the updates at your convenience.

thanks,

iris