Share via

IRM issue using Restrict Permissions

Anonymous
2015-12-08T16:04:26+00:00

after opening a word document from oct 2013, removing the restricted permissions (off & on - playing with it to see that it works as i had hoped) i made a number of edits to the text of the document. once completed i tried to add the restricted permissions back "on" and i got the following message.

the original file i used that was successfully using restricted permissions no longer works either.

office365 support couldn't help. they suggested (1st step) posting this question on the community. any ideas???  (my 2nd step is to open a "paid" incident)

i'm using office 2013 locally on my pc, with the file downloaded from our sharepoint site. i've tried using the feature after saving the file locally, but that didn't help.

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-09T02:40:53+00:00

    Hi Steve,

    If you configure IRM in Office 2013 client applications locally, since our forum mainly focuses on Office 365 for Business online services, I suggest you post a new thread on our TechNet forum for expert help.

    Here is a related post from that forum for your reference: Not able to protect a presentation on PowerPoint 2013If you configure IRM in SharePoint Online, please check and provide the information below for our clarifying.

    1. The steps regarding how you configure IRM in SharePoint Online and check if you implement IRM via the steps in the following kb step by step.

    https://support.office.com/en-us/article/Set-up-Information-Rights-Management-IRM-in-SharePoint-admin-center-239ce6eb-4e81-42db-bf86-a01362fed65c2. The steps regarding how you remove and add back the restricted permissions. If you can provide some key screenshots, it will be appreciated.

    To upload a screenshot, click Use rich formatting and then click Edit/Insert Media.

    1. Some screenshots of the error messages.
    2. Confirm whether your local credentials are correct. Please follow the steps in the article to clear the credentials and sign in to the file with your account once more to check the outcome:

    Please notify us at your convenience after you confirmed the information above.

    Thanks,

    Cliff

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-08T16:07:15+00:00

    The pasted window didn't "save"... the error message states - "Your machine isn't setup up for information Rights Management (IRM). To set up IRM, sign in to Office, open an existing IRM protected message, or contact your help desk.

    1 & 2 didn't help... that is when I called the help desk, which couldn't help.

    Was this answer helpful?

    0 comments