This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Word dialog box continually opens while my computer is on, whether I am using Word or not. Creates these "normal" template files, that need to be saved in order for me to continue using my computer. My IT department and Microsoft subscription support looked at my computer and no one can figure it out.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you Stefan, there are several Microsoft Word 32 bit files where I have to delete each one - not sure if that is what you mean by Word loaded into memory? I tried your link and deleted temporary files, restarted, and unfortunately I still have the pop up. Very persistent!
Right-click the taskbar and choose Start Task Manager. Do you see an entry for winword? In that case, Word is running (= loaded into the computer's memory), although it is't necessarily visible on the desktop.
I've got these two pics of task manager. This is the status from just turning the computer on, not opening Word...
What other applications are you using? Maybe one of them is starting Word and not closing it properly.
Hello Doug, I am mainly using Internet Explorer, Skype & Microsoft Word, Excel, Power Point...