e5 Advanced eDiscovery: Cannot Delete Case

Question

using e5 advanced ediscovery solution, i cannot delete a case.

i have verified that my role is administrator under settings and utilities > tenant settings > user administration.

i have the case selected (highlighted in blue) and click the trash can icon.

i briefly see a progress dialog that says "closing case". it disappears. the case is still present. i have left the software alone for 30 minutes after issuing a delete command, log back in, the case is still present.




Answer 1

Hi Alex,

Please be informed that on June 17th, this community is migrating to Microsoft Community at http://answers.microsoft.com. Assisted support will continue to assist you via email on the issue that you raised and you are advised to liaise with the assigned engineer on this matter. If you need further assistance, please post a new question to the Office 365 for business forum beginning June 18th Pacific Time. Thank you for your understanding.

Regards,

Chee Loon

Answer 2

Hi Alex,

To further investigate and resolve this issue, we have escalated it to our related team. They will contact you directly via the email address che***nn@kc***.com or pjo***on@kc***.com you provided. Please pay attention to your mailbox and keep working on the issue with them.

*Note: On June 17th, this community is migrating to Microsoft Community athttp://answers.microsoft.com. If you need further assistance, please post a new question to the Office 365 for business forum beginning June 18th Pacific Time. Thank you for your understanding.

Thanks,

Kerwin

Answer 3

Hi Alex,

I’d like to collect some information about your tenant to look into the issue further. To protect your privacy, I have sent you a private message to collect it. You can access the it via this link: https://community.office365.com/en-us/user/conversations.

Thanks,

Eric Yang

Answer 4

eric,

we have verified that i have been assigned ediscovery administrator permission. support staff have provided a screenshot which i have attached.


the issue is cross-browser and happens on all cases that have data imported. we have three administrator accounts, all are unable to delete.

we were able to successfully create and delete a new case; however, after this, we created another new case, then imported data via a new search & investigation > content search. once we went back to advanced ediscovery and did process and analyze steps on the newly created content search, we were then unable to delete the case.

...

we discovered an error screen; after requesting a delete, the case is still present in advanced ediscovery and we can select it and choose "go to case."

when we do that, we see the error in the screenshot below. after several minutes we don't get this error any longer and can enter and view the case.


Answer 5

Hi Alex,

Could you confirm the following points to help us troubleshoot the issue?

1. Have you been assigned an eDiscovery Administrator permission according to this article?

2. Does the issue happen with all cases or specific ones? Could you create a new case and then check if you can delete it?

3. To make sure the issue is not on the client end, could you try with different browsers?

4. If possible, could you try with another account with eDiscovery Administrator permission?

Thanks,

Eric Yang