Outlook Client does not show messages not read. But the Outlook Web shows the messages not read.

Question

I'm receiving new messages at Outlook, but I don't see those messages in Outlook Client, I only see those messages in Outlook Web. Funny thing is, if I send an E-mail from Outlook Client, it works perfectly. All others features works perfectly in Outlook Client. I only don't see new messages/E-mails.

Any ideas ?

Answer 1

Hi @FlavioMuniz-1344,

Is it a recently occurred issue or you have been unable to view new messages in Outlook client since the email account was configured?
What's the type of the email account, Exchange, IMAP or POP?

As per current situation, please try the methods below in order and see if the issue can be fixed:

1. Go to Send / Receive, click Send / Receive All folders, see if the new messages can be received:
   
2. If the above doesn't work, in order to eliminate whether the issue is related to any customized views, it's suggested to choose the View tab on the ribbon, then click Reset View:
   
3. In case the issue persists, I'd recommend trying to create a new Outlook profile and check the result. For the detailed steps about how to create a new Outlook profile and how to configure Outlook to always use a certain profile or prompt you to choose a profile when started, you may refer to the document below:
   Overview of Outlook e-mail profiles

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