32,625 questions
1 answer
file explorer quits responding and freezes
while selecting photos from a folder, Windows 11 it freezes and I can't proceed. I have to shut down and start over, but it freezes again.
Windows for home | Windows 11 | Performance and system failures
asked
2026-10-16T14:15:24.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Roberta Allen
0
Reputation points
answered
2026-10-16T14:34:10.4233333+00:00
AI answer
0 answers
HttpContext is null throwing error i don't logged in
I had project .net 8 blazor server rendering which using asp.net identity. the login.razor page as pre defined template and code from microsoft template. I update the framework to .net 10 and now anywhere in code HttpContext is defined it is throwing…
Developer technologies | .NET | Blazor
Developer technologies | .NET | Blazor
A free and open-source web framework that enables developers to create web apps using C# and HTML, developed by Microsoft.
1,705 questions
asked
2026-10-16T14:33:09.85+00:00
Prathamesh Shende
551
Reputation points
asked
2026-10-16T14:33:09.85+00:00
Prathamesh Shende
551
Reputation points
1 answer
How to login in your laptop with microsoft account if already signed in through local account
Hi I am not able to sign in with my Microsoft credential in the settings > home > device security I am able to login to my microsoft account through browser to the microsoft portals, but when I am trying to login to the device security section in…
Windows for home | Windows 11 | Accounts, profiles, and login
10,309 questions
asked
2026-10-16T14:32:47.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 35%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rashmi Singh
0
Reputation points
answered
2026-10-16T14:33:04.48+00:00
AI answer
2 answers
Unable to Access Personal Azure Entra Tenant – MFA Lockout – Need Data Protection Team Assistance
Hello Microsoft Support, I need assistance recovering access to my personally created Azure/Microsoft Entra environment. My personal Microsoft account works correctly, but Azure Portal and Microsoft Entra Admin Center both require Microsoft Authenticator…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,362 questions
asked
2026-10-15T13:56:35.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 68%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Avadesh Chauhan
5
Reputation points
commented
2026-10-16T14:32:29.0933333+00:00
Avadesh Chauhan
5
Reputation points
2 answers
Billing, why do I keep getting charged for subscriptions I don't use ?
Subject: Request to Remove Duplicate Business Subscriptions and Refund Charges Hello, I currently have three Microsoft subscriptions 2 that are 365 Business subscriptions showing under my account. Two of these subscriptions were created in error and are…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,661 questions
asked
2026-10-15T15:56:37.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dave Reynolds
0
Reputation points
answered
2026-10-16T14:31:55.8166667+00:00
Dave Reynolds
0
Reputation points
1 answer
Unable to edit Word Document I created
Why am I suddenly unable to edit a word document I created? When I open it, it says view only.
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,270 questions
asked
2026-10-16T14:31:32.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 27%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
John C
0
Reputation points
answered
2026-10-16T14:31:44.9966667+00:00
AI answer
2 answers
Windows 10 not Updating!
Hi to you all, I am trying to help a friend with an issue. Like me he is using Windows 10 with the ESU plan. About 2 months ago his computer stopped "Installing" updates, when we have "Patch" Tuesday it downloads but doesn't install…
Windows for home | Windows 10 | Windows update
23,853 questions
asked
2026-10-15T13:11:26.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
BRIAN LOFTHOUSE
70
Reputation points
commented
2026-10-16T14:31:42.3633333+00:00
David-M
128.1K
Reputation points
Independent Advisor
1 answer
AKS managed Container Insights extension conflict recurs despite terminal metadata
In a nonproduction AKS cluster, a start operation failed with CreateOrUpdateExtensionFailed for aks-managed-azure-monitor-logs (microsoft.azuremonitor.containers), reporting a conflicting operation in progress. In a later separately controlled attempt,…
Azure Kubernetes Service
Azure Kubernetes Service
An Azure service that provides serverless Kubernetes, an integrated continuous integration and continuous delivery experience, and enterprise-grade security and governance.
2,795 questions
asked
2026-10-16T14:30:24.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 19%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
joao neves
0
Reputation points
answered
2026-10-16T14:30:47.16+00:00
AI answer
1 answer
BSOD CRITICAL_SERVICE_FAILED (0x5A) when enabling Intel (VMX) Virtualization in BIOS
Hi everyone, I'm dealing with a really boot issue and could use some help. Whenever I enable "Intel (VMX) Virtualization Technology" in my BIOS, Windows throws a Blue Screen on startup with the stop code: CRITICAL_SERVICE_FAILED (0x5A). If I go…
Windows for home | Windows 11 | Performance and system failures
32,625 questions
asked
2026-10-16T11:35:34.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 57.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M . Aldo Herri Saputra
0
Reputation points
commented
2026-10-16T14:29:59.7133333+00:00
David-M
128.1K
Reputation points
Independent Advisor
2 answers
I am receiving a continuous error message "7q6cd" with no further explanation
I received an error message as follows: "7q6cd" with no further explanation. How is this addressed
Microsoft 365 and Office | OneDrive | Other | Other
Microsoft 365 and Office | OneDrive | Other | Other
A Microsoft file hosting and synchronization service.
605 questions
asked
2026-10-16T13:49:03.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VINCE SALINAS
0
Reputation points
answered
2026-10-16T14:29:52.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
DYARI BARHAM
37,926
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
My Oticon hearing aids will pair with my Microsoft laptop (with Bluetooth LE Audio enabled), but won't connect. Thoughts?
I can pair my Oticon hearing aids to my Surface laptop, but they don't then connect. On screen, it says they connect for a moment, then are "Not connected". There is no "Connect" button to click.
Surface | Surface Laptop | Sound and camera
279 questions
asked
2025-11-03T21:15:51.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 97%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Richard E. Johnston
20
Reputation points
commented
2026-10-16T14:29:38.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 59%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jim Conners
0
Reputation points
0 answers
Windows 11 25H2 cumulative updates fail every month with error 0x800f0845 on Ryzen 7 9800X3D / Gigabyte B850 Gaming WiFi6, even after Cloud Reset and clean installation
Hello ! I've been unable to install any cumulative/security update since August 2026. Current system : Windows 11 Version 25H2 (OS Build 26200.8875) Motherboard: Gigabyte B850 Gaming WiFi6 CPU: AMD Ryzen 7 9800X3D GPU: Gigabyte GeForce RTX 5080…
Windows for home | Windows 11 | Windows update
15,677 questions
asked
2026-10-16T14:26:23.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 68%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Alex Berthin
0
Reputation points
edited the question
2026-10-16T14:28:56.6133333+00:00
Alex Berthin
0
Reputation points
1 answer
MS Auth App on iphone keeps getting hit
Hello, the MS Auth app on my iphone is getting hit with sign in requests constantly. How can we determine who is hitting it? they are obviously trying to break into something, Thanks in advance.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,665 questions
asked
2026-10-16T14:27:58.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 49%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWD%3C/text%3E%3C/svg%3E)
Warren Dalton
0
Reputation points
answered
2026-10-16T14:28:14.34+00:00
AI answer
2 answers
Wireless mouse not detected in Bluetooth setup
New pc windows 11does not recognize my wireless mouse
Windows for home | Windows 11 | Devices and drivers
24,675 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 62%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
1 answer
[Moderator note: Personally Identifiable Information removed]@sabio.co.za:
This mailbox has been marked for removal on the server. Click here to remove. I did it but now I got my password to [Moderator note: Personally Identifiable Information removed]@sabio.co.za and I want to set up my email properly and recover it. Please,…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,661 questions
asked
2026-10-16T13:54:59.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 50%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Juan Sabio
0
Reputation points
edited the question
2026-10-16T14:27:23.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Daniel-Vo
7,050
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Can't log into Azure.com using my personal account
The codes on my authenticator for my personal account are 8 digits and Azure MFA are fewer digits. I can't log a ticket until I log in Im the only Global Administrator, i read i need help from Microsoft’s Data Protection to restore access
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,362 questions
asked
2026-10-14T15:39:19.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Henrry Portilla
25
Reputation points
accepted
2026-10-16T14:26:21.8366667+00:00
Henrry Portilla
25
Reputation points
2 answers
microsoft 365 family not working
im trying to download microsoft 365 my familyand its noy working
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,694 questions
asked
2026-10-16T13:51:03.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
jason poljak
0
Reputation points
answered
2026-10-16T14:26:04.9533333+00:00
Stefan Blom
354.5K
Reputation points MVP
Volunteer Moderator
2 answers
Pinned chats missing in Copilot
I have had this issue a few times lately. All my pinned chats on Copilot have gone missing. I have tried to log out and log in but the issue persists. Need to know if there's a way to retrieve and avoid this issue.
Microsoft Copilot | Other
2,288 questions
asked
2026-10-15T01:16:53.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 10%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Shubham Narula
0
Reputation points
answered
2026-10-16T14:25:59.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mathias
0
Reputation points
1 answer
cancellation of 365
I signed up for 365 and my wife signed up for 365 family. i want to cancel this one and keep the wife my wife signed up for this week.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,392 questions
asked
2026-10-16T14:25:00.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 35%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
George Olive
0
Reputation points
answered
2026-10-16T14:25:16.3033333+00:00
AI answer
0 answers
Azure Backup: Unable to delete Recovery Services vault due to existing Azure Site Recovery dependencies
Problem description I am trying to delete a Recovery Services vault in Azure Backup, but the operation fails with the error code 'BMSUserErrorVaultDeletionNotAllowed'. The error indicates that the vault still contains an existing resource, specifically a…
Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
1,827 questions
asked
2026-10-16T14:25:07.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 44%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Koudelia Nikolai (Futurice)
0
Reputation points
asked
2026-10-16T14:25:07.4766667+00:00
Koudelia Nikolai (Futurice)
0
Reputation points