Two-Factor Authentication problems

Question

We recently activated two-factor authentication for our organization. About two-thirds of our users are having to authenticate multiple times a day, in the middle of work and projects, which is causing an uproar. Other users report no problems, that authentication is being appropriately saved on devices and accounts not being logged out.

Answer 1

Hi Daniel,

Please follow these steps and check if there is any improvement:

1. Make sure you have enabled "Allow users to remember multi-factor authentication on devices they trust Days before a device must re-authenticate (1-60):" under multi-factor authentication > service settings for the affected users.
2. When you type the app password in the application, make sure "Remember my credentials" in the sign in box is selected.
3. Go to multi-factor authentication settings for one of the affected user > Manage user settings > tick "Delete all existing app passwords generated by the selected users" > Save. Let the user create an app password again.

If the issue remains, may I confirm

1. On which application(s) will you encounter this issue?
2. Is Sign sign-on enabled in your organization?

Regards,

James

Answer 2

Thanks! The trust days seemed to have done the trick. The users in question hadn't been using app passwords, as all the apps were compatible with MFA.