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I'm coming to this late, but hopefully I have enough details to get this out coherently...
We had a terminated user's mailbox setup as shared, and the on-prem AD account was accidentally deleted a few months. We recovered the account from the AD trash and (supposedly) the mailbox was recovered as well.
As of this week, the users that are still accessing the mailbox no longer see it though, and it's missing from the shared mailbox list. The user is still in AD on-prem and in the 365 portal this time; we're just missing the mailbox. I've done a check against soft-deleted mailboxes, and it's not there either.
Any thoughts? I know we should use holds on cases like this...one thing at a time.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the help, something is better than nothing!