Groups Error

Question

Has anyone had this issue and if so, how do I resolve it?

	Error	<br>	---
		Message: The server was unable to process the request due<br> to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back<br> to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.  <br><br> <br><br>Your request couldn't be completed. Please try again in a few minutes.	<br>	---		<br>	---

Answer 1

Hi Triland,

Glad to hear Groups work on your side now. I'd like to make a summary about the case, so other community members who come across the thread will easily find the useful information:

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Issue description:

When we go to classic Office 365 admin center -> click groups, you will get an error message "The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs. "

Solution:

Our related team has fixed the issue from backend.

===========================

If you have any other questions, feel free to post a new thread and we will keep assisting you from there.

Regards,

Sky

Answer 2

Hi Triland,

Thanks for your information.

This issue has been submitted to our relevant team for further investigation. You will be contacted via the provided email ******@domain.com for further troubleshooting. We will also share the solution to the community once you have confirmed that this issue has been resolved. Community members will be benefited from the outcome of this case.

Thanks,

Sky

Answer 3

Hi Triland Property,

Thank you for sharing with us this information in the private message. I need to do more analysis and consulting on this issue and will reply to you once there is any update.

Thank you for your understanding and patience.

Thank you,

Ruel

Answer 4

Hi Triland Property,

Please provide us with some updates about the information mentioned above when you have time. 

Best Regards, 

Ruel

Answer 5

Hi Triland Property,

Thank you for your post. From my experience you may encounter this error when calling a WCF (Windows Communication Foundation) endpoint from a client. 

Do you experience this error on the old Office 365 admin center? Here is an article for your reference.

Please provide some information to understand the scenario.

1.) What type of services in Office 365 did you encounter this error? Is it from Office 365 groups, Outlook on the Web (OWA), etc. ?

2.) Please provide the detailed steps on how you receive this “error request” while using Office 365.

3.) Does the error occurs on the Outlook client or on the Outlook on the Web (OWA)?

4.) Your Office 365 subscription plan. If you are not sure about this, please provide us the Full email address you use in Office 365 and share it in this Private Message link. 

5.) The Screenshot of the error.

Looking forward to your updates.

Best Regards,

Ruel

[Updated by Ruel Mayoya MSFT Support, 4:22 AM, April, 15, 2017 (UTC)]