Hi Steven,
Please make sure that you have unchecked the option ‘Enable Protected Mode’ in IE. For your reference:
- Open IE-> Go to ‘Internet Options’
- Select ‘Security’ tab -> Select ‘Internet’ Zone.
- UnCheckthe box for ‘Enable Protected Mode’
In addition, please also make sure that you have enabled the WebClient service.
- For Windows system, choose Run option(Win+R), type services.msc, and then press Enter.
2. In the list of services, locate the WebClient service, and then make sure that its status in the Status column is set to Started. If it isn't set to Started, double-click the WebClient service, click Start, and then click OK.
Regards,
Allan