Microsoft Access database compatibility issue: Database runs well on one computer but not on another!

Question

I've developed an Access database using Access 2010 running on Windows 7 Professional with SP1 but it doesn't run properly on the customer's computer where Access 2010 is running on Windows 7 Home Premium.

The symptoms that I know of are that text boxes that are set, and represent, as flat on my computer represent as sunken on the customer's computer (not a critical symptom) and that the images on a continuous form do not show on the customer's computer, except one (which is a critical symptom).

I must get the images to show on each record as they do when I run the database on my computer.

I've compiled the database on the customer's computer and it compiled without an error, but I don't know what else to try.

The operating systems on both computers are 64-bit and the Office programs on both computers are 32-bit.

Any help/ideas etc. would be much appreciated.

Answer 1

I would guess that the paths to the (missing) images are different on each machine? Perhaps a missing reference?

Answer 2

Other than checking for the latest video drivers, no, I don't have any suggestions. Maybe one of the other community members will chime in.

Answer 3

Unfortunately that hasn't made any difference. Do you have any other suggestions?

Many thanks,

Corsica

Answer 4

Thanks for that. I'll try to do that and then get back to you!

Answer 5

Make sure all updates have been run on that machine, both Windows updates and Office.