File duplicates are created in SharePoint

Question

Hello,

for some days, duplicates of files are created in SharePoint. Upon every edit, a copy is created and a number is added to the new file (see screenshot).

So, we use SharePoint as a document library. We are 3 people in the company. I and one other use the SharePoint to acces files. The third person in the team has set up a OneDrive sync to his local machine, so he accesses files from here.

This has worked perfectly for 2½ years. But now it does not.

I found a setting in SharePoint to create versioning. I thought maybe one of my colleage enabled this, so I disabled versioning. Problem persists.

I also disabled autosave on a file to see if it made a difference. No effect - problem persists.

A strange thing is that when I edit a file and it replicates itself, in SharePoint it appears as if it was my colleage (the one with the local sync) who created and modified the file. My name is not there. 

So, I suspect that it could be the sync job that does something. 

Another thing pointing in this direction - when I delete a file through the SharePoint interface, after a few seconds, the file re-appears. Again, from the guy with the sync to local disk, I assume.

Any ideas?

Thanks,

Morten

Answer 1

Hi Morten,

Please provide the tenant information when you have time, so we can move forward to help you.

Thanks,

Rena

Answer 2

Hello Rena,

I replied to your personal message 2 days ago (Nov 13th) - including tenant information. Did you not see this?

kindly,

Morten

Answer 3

Hi Morten,

Sorry for the late response.

From your description, I suppose the issue may be related to the sync client itself. To verify this, please let all your users who are using the sync client do the steps I mentioned in this thread.

Regards,

Sky

Answer 4

Hi Morten,

Have you tried the suggestion mentioned above? Could you share any updates when you have time?

Regards,

Sky

Answer 5

Hi again,

yes, we have tried your solution from this thread - completely purged and reinstalled OneDrive - and then synced down the document libraries from SharePoint - problem persists.

To summarize the nature of the problem:

• we are 3 people. Two of us work on files on SharePoint. Third person has the document libraries synced down to his PC.
• WHEN the person with the local sync is connected to internet (ie. has OneDrive active), AND one of the 2 "SharePoint only" persons is working on a file - the same file duplicates itself with a few minutes apart. A every save it appears.

This is highly frustrating. We are getting to the point of wanting to take a backup, deleting all SharePoint document libraries and starting all over with our document repository.

Do you have any other suggestions or ideas, please?

/Morten - Software-Pro