Word not displaying table data with merged cells after updates

Anonymous
2017-08-16T20:19:24+00:00

Windows 10, Office 2016 Pro Plus both fully patched.  Have a word document that includes multiple tables, in each table there are merged cells.  If the cell is merged you can't click on the cell or see the data in the cell.  If you copy the table out of word and paste it into excel the data shows.  If you un-merge the cells and paste it back into word it shows all of the data.  I tried this on a system that is not patched and the merged tables display properly in word.  Why would an Office update break pasting merged cells into a word document?  Any advise on this will be greatly appreciated, this is impacting over 4600 documents at this time and I am sure we will be finding many more.  Here is a screen shot of a sample table and what word is doing with it.  You can't click in the blank cells once it is in word.  Thanks all

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-10-12T12:46:12+00:00

    I did the patches that were released and it fixed the problem.  Make sure that you have the patches that are identified above uninstalled, after you run your updates.  If you can't uninstall or run the updates just show your IT folks this page and it will help them fix it.

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  1. Anonymous
    2017-08-23T13:59:23+00:00

    This is most probably the same issue as described in https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_win10-mso_2016/issue-merging-word-tables-after-applying-kb3213656/aeae7b7f-3db8-467d-80db-da8d02a8140e .

    This time the patch introducing the issue can be uninstalled without security concerns.

    But I'm seriously concerned that the next patch containing also security updates for Word 2016 WILL reintroduce the issue if Microsoft does not investigate and fix it in time.

    So please keep us updated!

    The problem should also be described as a known issue in https://support.microsoft.com/en-us/help/3213656/august-8-2017-update-for-word-2016-kb3213656.

    Probably the patch should even be revoked as text in the vertically merged cells becomes invisible and uneditable!

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  1. Anonymous
    2017-08-22T16:19:12+00:00

    Hi,

    We've noticed the post has been inactive for more than 48 hours now. May we ask if you still need assistance regarding your concern?

    Looking forward to your response.

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  2. Anonymous
    2017-08-22T18:36:52+00:00

    Sorry, I launched both excel and word in safe mode (can see in the title bar) still having the same issue.  This works until you run the windows updates and pull in the office updates, 1703 fails due to conflict with our disk encryption software.  Have you tried to replicate on a computer there that is patched?  I can replicate it all day long.  This is not a problem with a plug-in, it is the latest round of updates that Microsoft is forcing down everyone's throat with Windows 10.  Unless I sit here and uninstall each update individually I can't tell which one is causing it.  Microsoft needs to add in the ability to not attempt updates again.  In the enterprise environment it can be dangerous to install patches and major OS upgrades without testing but the way updates work now we don't have a choice, other than to not run updates.  I have attached screen shots from a production system

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  3. Anonymous
    2017-08-23T12:15:16+00:00

    Thank you for updating us. We highly suggest that you post your query on the Technet Microsoft Forums, which is more geared towards IT Pro audience and Enterprise environment discussions.

    Regards.

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