Hi All, I'm having issue in using the Universal Print in Azure. Wonder if anyone can help me with my case. Current Setup Universal Print Connector is installed and visible in Azure Portal Printer are registered and visible in Azure Portal Printer are shared to specific users who are on M365 License Printer are added to specific users defined above. However, when I test to print, it just return me Error - Printing . And no job are visible in Azure Portal Trying to find more info about the error, but can't find any logging anywhere. Tried the method below: Enable the PrintService logging in Event Viewer, but no error event. Only success job print being sent Confirm that the workstation able to reach **print.print.microsoft.com (Ping reply, Checked with Fiddler and able to see the HTTP result 200 to print.microsoft.com) Anyone know where else can I go from here? Thanks! I have a feeling that the issue reside between the workstation <-> azure. But not sure where to locate this. PS: Sorry for the wrong tagging, I just can't post the question with the tagging "azure", "print"

Universal Print - Error-Printing

Johnsen 1

Hi All,

I'm having issue in using the Universal Print in Azure. Wonder if anyone can help me with my case.
Current Setup

Universal Print Connector is installed and visible in Azure Portal
Printer are registered and visible in Azure Portal
Printer are shared to specific users who are on M365 License
Printer are added to specific users defined above.

However, when I test to print, it just return me Error - Printing. And no job are visible in Azure Portal

Trying to find more info about the error, but can't find any logging anywhere.
Tried the method below:

Enable the PrintService logging in Event Viewer, but no error event. Only success job print being sent
Confirm that the workstation able to reach **print.print.microsoft.com (Ping reply, Checked with Fiddler and able to see the HTTP result 200 to print.microsoft.com)

Anyone know where else can I go from here? Thanks!
I have a feeling that the issue reside between the workstation <-> azure. But not sure where to locate this.

PS: Sorry for the wrong tagging, I just can't post the question with the tagging "azure", "print"

Andy YOU 3,076 Reputation points

2021-08-02T09:30:40.08+00:00

HI

1.What's your issue printer model?
2.Did you have below issue?
We installed TCP/IP printer on local PC and add this printer as Universal printer in Azure, meanwhile we add this Univeral printer on another PC and print from this Universal printer, finnaly Universal printer fail to print.

3.Could you please enter winver in command prompt on local win10 computer and another win10 which you want to add Univeral printer then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

There is document for your reference
Universal Print troubleshooting guide
https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-troubleshooting-support-howto
Johnsen 1 Reputation point

2021-08-04T01:02:59.967+00:00
Hi @Andy YOU

Thanks for your reply.

The Printer model is Canon iR-ADV C255/355 model.

This sounds pretty similar to what I'm experiencing now. Do you have any article on this issue?

The Windows version is **21H1 OS Build 19043.1110 **

I've read through the troubleshooting guide. The closest one in that article to my issue is on this paragraph
Open the printer queue on the user PC and check if the job is still in the queue with one of the status Sending to Printer or Error-Sending to printer.
*If the user PC is unable to send the job Universal Print, this could be cause by a firewall or network security blocking access to .print.microsoft.com. Verify that there are no errors accessing "print.print.microsoft.com" by running a Fiddler trace on the user's PC.

Checked with Fiddler and Wireshark, able to see the connection going through. But weirdly still showing me failure.
Any other inputs maybe?
Thanks!

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Universal Print - Error-Printing

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