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Cannot export to excel

Anonymous
2019-03-11T14:50:20+00:00

Using Office 365.

Cannot export to excel from Quickbooks and other non-Microsoft programs.  Excel fails to open when the export command is run from other programs.

How can this be corrected?

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-03-11T20:23:03+00:00

    Here's the desktop details

    The Quick Repair didn't fix this problem.  I'm running the Online Repair now.

    How can I check if there is a trial version installed?

    Thank you!

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  2. Anonymous
    2019-03-11T20:27:12+00:00

    The desktop image didn't load so here it is

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  3. Anonymous
    2019-03-11T20:29:52+00:00

    Having some trouble getting this to upload.

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  4. Anonymous
    2019-03-11T20:42:05+00:00

    >>

    The Quick Repair didn't fix this problem. I'm running the Online Repair now.

    How can I check if there is a trial version installed?

    <<

    Given that both machines are using identical Office versions based on the screenshots and since it's the laptop that's having the problem(s) - some more specific questions/suggestions

    #1 - Would the laptop happen to be a (relatively> new machine (post Jan/Feb 2018)? If yes, it likely would have had the trial Office "Store" version installed.

    #2 - If answer to above is yes, go to WIndows Settings --> Apps -- Apps & Features --> scroll down until you find <Microsoft Office Desktop Apps> - click on it --> Uninstall

    #3 - If Step #2 applies, while not required, would strongly urge you to to do another repair of your current Office install just to make sure everything is set correctly

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