OneNote Error Code 0xE000078b (Server Timeout)

Question

Just installed OneNote android app on new Motorola One Vision phone. The app seems to have installed and accepted login but then attempts to organise itself and returns the "OneNote Error Code 0xE000078b (Server Timeout)" error message.

I've tried several times with no change.  Also logged on to OneNote on laptop and synched.  The app is working fine on my windows laptop and iphone

OneDrive status is good.

The Microsoft resolution at <https://support.office.com/en-us/article/resolve-the-0xe000078b-server-timeout-error-in-onenote-630327af-ec7b-4904-9ffa-90eadca8ba57> is not helpful!

Any ideas please?

Answer 1

Hi Steve,

Really sorry to hear that. Have you tried opening it from WiFi and mobile data? Do you get the same error?

Thanks

Answer 2

Hi Raffaele

Thanks for your help so far. Unfortunately I don't have access to another android device. However, I have created a brand new and clean Outlook address with a clean OneNote notebook, then deleted and reinstalled the app on the phone - exactly the same result!!

At least we've eliminated the possibility of a corrupted note but I'm at a loss where to go next.  I'll probably have to use Google Keep instead and laboriously transfer all my OneNote stuff over to be able to share across devices.  On the bright side - I do need to have a good sort out!

Thanks again

Steve