Office365 Mac "Only view documents, it doesn't allow editing on mac"

Question

Hi there,

My Office 365-through ****** University-  suddenly stopped working. Whenever I open powerpoint/word/excel, it tells me that my account has been expired.

Your account ...@*****edu has been expired. Office 365 subscription.  => Renew => Ready to view documents. Your xxx@*****.edu can view documents but it doesn't allow editing on a Mac. To edit, use another account to activate Office.

User unique identifier

10033FFFAC4A****

Thank you,

<PII is removed by Gloria Gong MSFT Support>

Answer 1

Hi ZinzinNZ,

Thanks for your screenshot.

You are using Office 365 A1 for faculty in your screenshot.

There is no desktop version of Office in this subscription, so you cannot use this account to activate your Office application on your Mac.

You may need to contact your school administrator for more information. You should have Office 365 A1 Plus for Faculty at least.

Best Regards,

Gloria

Answer 2

Anybody?

Answer 3

Hi ZinzinNZ,

First let's confirm if your subscription is expired or not.

Please capture a screenshot of your subscription after you sign in to this link:

https://portal.office.com/account/#subscriptions

Please delete the saved credentials on your Mac to see if it helps:

Quit all Office applications> Applications> KeyChain Access> Search for Office and delete all the saved credentials> Open an Office application to sign in.

If it still doesn't help, please remove the license on your Mac and activate Office again:

How to remove Office license files on a Mac

In addition, please share the version of your Office applications and the version of your Mac OS version with me.

Best Regards,

Gloria

Answer 4

https://learn-attachment.microsoft.com/api/attachments/7786633a-b3dc-4e82-9da5-3e3cd9c45bf5?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/51c21eb5-c7ae-493d-9fe2-2abf979b8128?platform=QnA" rel="ugc nofollow">

<PII is removed by Gloria Gong MSFT Support>

Answer 5

Hi Gloria,

I followed the steps but still cannot type anything on Word. I was wondering if you have any further recs. Thank you :)

Best