Hi shelb030,
I go through the post carefully. it seems that you paste with CTRL+V, however, the paste result ignore paste settings in Option>Advanced settings. And you don’t get the paste options button.
You may disable the paste options button that causes the default CTRL + V paste setting doesn’t work either. Please try steps below and check if it works. For more information: Control the formatting when you paste text :
- Go to File > Options > Advanced.
- In the Cut, copy, and paste section, select Show Paste Options button when content is pasted.
- Select OK.
If suggestion above doesn’t help, could you please share information below with us for further troubleshooting?
- What is your Office version build? You may check it in File>Account.
- Does the issue happens on all documents?
Regards,
Clark