Hello Tom! I'm Jen, an independent advisor and a fellow user like you. I'd be happy to help you out with this issue.
Please visit this article for the complete guide on how to start Power Pivot add-in on Excel.
Here's the link:
https://support.microsoft.com/en-us/office/star...
Should you need further assistance, please let me know.
Thank you.
Best Regards,
Jen :)